Telecommunications Operator - Police Department - School Year 2025-2026

Spring Branch Independent School District
Job Description
Telecommunications Operator

Education/Certification:

• High School diploma or equivalent; college
  preferred.
• Shall be licensed by Texas Commission on Law Enforcement or complete the license requirements or receive a license within twelve (12) months of employment as Telecommunication Operator.
• Applicants must be a minimum 21 years of age.
• Valid Texas Driver's license.
• Must have never been convicted of a Class B Misdemeanor in the last 10 years or ever been
  convicted of a Class A misdemeanor.
• Successfully complete a security clearance check
  for accessing security sensitive criminal case history information from Federal/State and Local Law
  Enforcement Agencies.

Special Knowledge/Skills:

• Minimum Assessment Standard: Broad knowledge of MS Word and broad knowledge of MS Excel.
• Data Entry (Alpha-Numeric) score of 30 wpm with a 85% accuracy rate required.
• Must be proficient in composition, grammar, spelling, and general writing skills.
• Ability to do multiple functions in a high stress environment.
• Organizational skills a must.
• Must be able to work varying shifts -nights, holidays, weekends, and overtime as necessary.
• Establishing and maintaining effective working relationships.
• Listening and communicating clearly, both verbally and in writing.
• Prioritize and complete multiple tasks simultaneously.
• Maintaining composure in emergency situations.
• Bilingual preferred.

Experience:

• One (1) year or more professional experience as a public safety dispatcher is preferred.
• Prior experience as a dispatcher, customer service representative or closely related experience is desired.

Communications

• Simultaneously operate various computer systems and radio systems.
• Monitor SBISD building alarm system and SBISD building camera systems.
• Maintain communications log which is to reflect the physical location of the persons in the Police Department as they move throughout the district.
• Provide a constant radio and telephone contact base after hours for all mobile employees of the Operations Department and Police Department.
• Provide officers with information necessary for them to complete their required duties during each shift including arranging for security patrol duties whenever required and closing or securing any district facility.
• Maintain Police Department records including those of a confidential nature. Act as a District's central information center for all district related emergencies, including Maintenance and Transportation Department operations during non­business hours.
• Dispatch outside emergency services as needed.
• Record the communications and actions taken as per police department dispatch procedures.
• Answer and prioritize all incoming emergency and non-emergency calls; collect essential information from caller; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures.
• Provide information to police or fire personnel; refer non-emergency calls to appropriate departments; enter data into division, department or similar databases; and assist walk-in visitors.
• Perform clerical or administrative duties; research information as requested or directed; provide information to the public and other departments; and process various documents.
• Enters and clears warrants and stolen articles from department to TCIC/NCIC computer,
• Retrieves Driver's License and Vehicle Registration data from State database.

Safety:

• Operate the central station security alarm receiving equipment and dispatch security and /or fire alarm call as necessary.

Other:

• Perform other duties as assigned.

Mental Demands:

• Maintain emotional control under stress.
• Work with frequent interruptions.
• This position requires regular in-person interaction with the public.

Physical Demands:

• Occasional lifting/carrying small stacks of, boxes equipment and other police department equipment; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
• Subject to sitting, standing, reaching and walking to perform the essential functions.
• Working conditions are primarily inside an office environment.
• Prolonged confinement to the immediate work area is required.

Environmental Factors:

• Moderate exposure to extreme hot and cold temperatures under continuous or extended periods.