High School FWPS Student - School Year 25/26 Technology Intern

SALARY: $16.66 Per Hour

POSITION SUMMARY The FWPS ITS Department Student Tech position is designed for the high school student who is interested in Information Technology. High school students can apply to this program when they are 16 years old.

• A high school intern fills a temporary position with the ITS Department that:
  • Provides NO benefits
  • Provides mileage reimbursement
  • Provides on the job training, certification opportunities and knowledge sharing

 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for supporting the ITS team in the deployment, maintenance, test and repair of mobile and desktop hardware, software and other systems.
• Responsible for troubleshooting issues with equipment not limited to but including printers, computers, projectors, interactive whiteboards, large screen displays and peripheral devices.
• Deploy operating system images, software updates and online services.
• Participate in professional development and certification initiatives supporting the ITS intern program.
• Perform clerical and support functions in the ITS department.
• Provide onsite and remote support at schools, district offices, departments and at special events.
• Train others in the use of technologies.
• Provide detailed documentation of customer contact through the ticketing system to ensure proper follow through and completion of customer requests.
• Reliability and punctuality with regard to scheduled working hours is critical.
• Assist in the creation and maintenance of all relevant procedures and solutions in our knowledgebase.
• Other duties as assigned.

 
REQUIRED QUALIFICATIONS:
Education and Experience
Must be a currently enrolled in a FWPS high school
 
ADDITIONAL REQUIREMENTS:
Complete the online application and upload a resume
Complete the Disclosure Statement - upon hire
Complete the signed Parent Permission Form - upon hire
Basic computer knowledge and willingness to learn

PREFERRED QUALIFICATIONS:
Valid Washington State driver's license, proof of current auto insurance and a dependable vehicle.
Have a dependable vehicle  

CONDITION OF EMPLOYMENT:
Criminal background check
Work scheduled hours on a consistent basis
Have dependable transportation to and from work

KNOWLEDGE OF:
ITS interns must take direction well and be motivated self-starters. They must be open and excited to learn new technologies. They must have strong communication skills, both written and oral. They should be customer service-oriented and learn techniques to best serve customers.
 
ABILITY TO:
Effective time-management and self-management skills
Perform multiple tasks and have attention to detail to complete assigned tasks
Assist ITS staff with projects
Learn procedures, processes and use of computer equipment
Work effectively and efficiently under pressure
Work as part of a team
Exercise discretion and maintain confidentiality
Comply with security practices and procedures relating to data, software, services and hardware
Utilize good judgement
Work independently with moderate supervision
Demonstrate motivation to succeed
Work in a fast paced environment
Operate a variety of modern office equipment including microcomputers and related software
Meet responsibilities in a punctual and reliable manner
Perform job responsibilities with or without reasonable accommodations
 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES RELATED TO CULTURAL COMPETENCE AND EQUITY:
Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others.
Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the District.
Ability to understand and hold self and others accountable for promoting the Federal Way Public Schools’ commitment to “Each Scholar: A Voice. A Dream. A Bright Future.” 
Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage.
 
PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee will regularly stand and walk, bend neck and back, use hands for repetitive grasping and pushing/pulling.  The employee will constantly be required to sit for extended periods of time and use a computer screen and keyboard.  The employee may occasionally be required to squat, kneel, and use hands for fine manipulation, climb stairs/ladder, lift and reach overhead, and lift/carry. The employee must constantly lift/carry up to 10 pounds and must frequently lift /carry up to 20 pounds.  The employee will occasionally lift/carry a maximum of 40 lbs.  The employee is occasionally required to push/pull a maximum weight of 200 lbs.
 
WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in indoor conditions and outdoor, inclement weather conditions when delivering equipment to school locations. This position regularly works near video display. The noise level in the work environment is usually moderate. The employee is required to travel to various locations. 
 
WORK SCHEDULE
Days of the Week: Monday, Tuesday, Wednesday, Thursday, Friday
Shift Times: Monday - Friday, 2 hours per day with additional hours at peak times during the year.

REPORTING RELATIONSHIP
This position reports to, and is evaluated by the Client Support Services Manager

REPRESENTATION
At Will temporary employee
 
LEVEL OF COMPENSATION
$16.66 per hour

CLASSIFICATION HISTORY
Created August 2018

Disclaimer
The preceding list is not exhaustive and may be supplemented as necessary.  The statements contained herein reflect general details as necessary to describe the principal functions of this job, the scope of responsibility and the level of knowledge and skills typically required, but should not be considered an all-inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed. 
 
All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientation, national origin, gender, age, disability or veteran status.
 
Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee.