Desktop Support Technician - Part-time

 Desktop Support Technician - Part Time

 Under the direct supervision of the IT Director, this position will troubleshoot and repair computer hardware, software, and resolve immediate computer operational problems.
 

Essential Performance Responsibilities

• Install and maintain computer operating systems, application software, and related

computer equipment.

• Maintain the district's Chromebook fleet.

• Perform basic virus removal on infected devices.

• Perform hardware and software repair (computers, printers, projectors, Smart Boards and programs).

• Respond to the help desk ticket system in a timely fashion and prioritize tickets.

• Provide technical support to users of hardware and software.

• Assist in record-keeping regarding the functioning and inventory of the school district's

computers and related equipment, repairs, etc.

• Well versed in Google Workspace apps - Drive, Docs, Sheets, Slides & etc. 

• Perform other related tasks as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Travel Requirements:

Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills and Abilities

• Customer service oriented with strong interpersonal skills 

• Knowledge of computer hardware and software installation procedures.

• Basic knowledge of all school district personal computer and software applications.

• Ability to inspect, assess, troubleshoot and repair computer network system, hardware

and software.

• Ability to work independently with minimal supervision.

• Ability to communicate effectively with all levels of end-users.

• Ability to establish and maintain cooperative working relationship with staff 

Qualifications:

• High School diploma.

• Must be able to lift 25 pounds.

• Previous experience with Chromebooks preferred.

• Related college, technical school, or certifications a plus.

• Motor Vehicle Operator's License and/or ability to provide own transportation.

Selection Procedure:  Selection of employees will be made on the basis of occupational qualification, education and character and without regard to age, sex, race, creed, color or national origin.   EOE/AA