Exeter Sau 16 Office
Jobs
Computer Support Technician
Description
Position Purpose
Under general supervision, the K12 System Support Technician utilizes their expertise to provide comprehensive hardware and software support across the SAU 16 district. This role involves resolving hardware, software, and communication issues while interacting with students, staff and other stakeholders, recommending inventory stock, and maintaining strict control over supplies, parts, and equipment.
Essential Performance Responsibilities
Investigate, analyze, and resolve hardware and associated software issues within SAU 16 computer systems.
Perform hardware repairs and maintenance on a wide range of PC, Apple products, and Google Chromebook computers and peripherals.
Provide technical assistance to students and staff.
Offer advanced hardware technical support and network troubleshooting, resolving system hardware and software conflicts.
Evaluate existing computer systems hardware, perform system upgrades, customize and test computer systems, and resolve configuration conflicts and errors.
Install, integrate, and configure new computer systems and hardware for users.
Review, prioritize, and process problem reports while documenting project progress.
Maintain high-quality customer service standards in responding to questions and inquiries.
Set up and install projectors as needed and assist with AV issues in classrooms.
Effectively manage the inventory of technology equipment and software using asset management software with thoroughness and accuracy.
Qualifications:
2-4 years of directly related experience.
A+ Certification or equivalent experience.
Knowledge of various computer systems software, applications, hardware, and communications.
Ability to perform advanced repairs and upgrades on a wide variety of computers and peripherals.
Proficiency in diagnosing and resolving a range of computer problems.
Experience installing and configuring computer systems, hardware, and peripherals.
Excellent verbal and written communication skills with a professional demeanor.
Skills and Attributes:
Proficiency in computer hardware maintenance and repair.
Strong problem-solving skills for efficient diagnosis and resolution of technical issues.
Effective written and oral communication skills.
Ability to manage the stress of customer service.
Willingness to learn and adapt to new technologies.
Additional Information:
Heavy lifting, pushing, or pulling required for objects up to 50 lbs.
Ability to climb ladders.
Compensation will be commensurate with experience.
Undertake additional duties as assigned, contributing to the overall effectiveness of our educational technology infrastructure
Travel Requirements:
Travel to school district locations to repair hardware, install software and assist end users.
Physical and Mental Demands, Work Hazards:
Works in standard office and school building environments.