Part-Time Customer Service Specialist

Essential Job Functions: 

1. Provide high quality walk-in and distance (phone, online, email, fax, etc.) customer interactions for prospective and current students, both secondary and adult, to assure the appropriate program selection for meeting individuals' desired educational and career outcomes while maintaining compliance to FERPA regulations.
2. Ensure delivery of accurate information regarding enrollment in part­time classes and application and enrollment information regarding full-time courses to prospective students.
3. Process short-term enrollments while utilizing effective and appropriate reasoning skills to respond to customer interests and circumstances, while maintaining Tulsa Tech policies, procedures and standardized processes.
4. Perform established procedures for receipt and deposit of District funds in accordance with District policy and handle cash in accordance with District policy and procedure.
5. Collaborate with Career Advisement, Assessment, Admissions, Financial Aid, Adult Career Development, Bursar's, District Registrar's, and Book processing services regarding student information and enrollment activities using CRM, Enrole and Colleague student information systems.
6. Respond promptly to customer inquiries (face-to-face, telephone and electronic); field inquiries to the appropriate department for handling as required.
7. Utilize Customer Relationship Management (CRM) system to ensure that requested information is promptly sent to the customer by mail or email.
8. Provide assistance to the Coordinator of the Information and Enrollment Center, Director and Assistant Director of Student Services, and the Director and Assistant Director of Adult Career Development with information and enrollment services and administration of information and enrollment processes, as well as services available for current Tulsa Tech students.
9. Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite

Education:
High School Diploma or equivalent required; Associates degree preferred.

Position Requirements:

• Three years of experience with an emphasis in front-line customer service within a service organization.
• Knowledge of customer service principles and practices.
• High level of proficiency with database design and usage.
• Ability to conduct internet research utilizing internet search engines.
• Bilingual preferred.

Shift:
Work schedule requires flexibility to work Monday through Friday, not to exceed 19 hours per week.
Two (2) Positions Available:  Shift 1: 11:00am - 3:00pm. Shift 2: 3:00pm - 7:00pm

Salary Schedule:
Standard rate schedule for non-regular (temporary, adjunct, substitute) and regular part-time employees

Hiring Range:
$13 per hour

Benefits:
N/A

Physical Demands:
This is an overview intended for compliance with the ADA – it is not an exhaustive list of the duties to be performed. Reasonable accommodations may be made to enable individuals to perform the essential functions of a specific position. 
Regular Requirements: Stand for extended periods; sit for extended periods; twist at the neck and trunk; bend at the waist; stoop, kneel, crouch; lift/move up to 20 pounds; handle objects and tools with hands; repetitive use of fingers and hands. 
Occasional Requirements: Reach with hands and arms overhead, above shoulder and horizontally; lift/move up to 40 pounds. Must be able to travel or work extended hours, as needed.
Visual Requirements: Close, color, peripheral, depth perception, ability to adjust focus.
Hearing/Speaking Requirements: Adequate to exchange information.

Closing Date:
For maximum consideration, receipt of application material is June 9th.  However, the position will remain open until filled.

NOTE:  
TULSA TECH IS AN EQUAL OPPORTUNITY EMPLOYER