Description
Description:
Welcome to one of the best learning and resume building opportunities you will find for technology and customer support. Apple? Windows? Chrome? All here. Cisco networking? That's right. Extensive internal documentation so you're not having to solve every problem from scratch? Absolutely. An active and helpful group of peers on Slack tossing out tips and keeping the environment sane? We have that, too. If you have ambition, a willingness to learn (we like to call that a growth mindset these days) and a customer service skill set, we can help each other.
Technology Assistant. 8 hrs/day, 12 month. Approximately 8:00 am to 4:30 pm Monday-Friday. Grade 7 base $25.91-$30.50/hr per contract. Prior experience will also be considered in pay scale placement.
Job Summary:
Provide support in the area of technology for staff and students so that the overall district educational objectives may be achieved.
- Completes tasks and projects on site following protocols as assigned by the Supervisor of Support and Technology Support Manager.
- Supports building-level technology through the district Help Desk service and responds to staff requests.
- Maintains systems including the installation of equipment and hardware/software upgrades following established protocols.
- Supports existing technology including computer workstations, mobile devices, video/audio equipment and other peripheral devices.
- Communicates and collaborates with the Technology Support Team to problem solve hardware, software, and network issues.
- Remains current in software and hardware trends.
- Answer the Help Desk phone number and provides assistance when able or devotes resources to remedy the staff's technology issues.
- Provide training for students and staff on software applications used by students.
- Provide occasional coverage and supervision of Media Center/Learning Commons areas of building.
- Assists with training on software applications utilized by staff in real time and through virtual or web-based training.
- Assists in the development and upkeep of instructional manuals on hardware and software use.
- Assists as needed in installing, building, upgrading, and maintaining assistive technology hardware and software for students and staff. e.g. Text to Speech
- Preview individualized technology equipment, devices, computers, computer software, and other materials.
- Aids in the implementation of new technology and information systems.
Qualifications:
Associate's degree in computer science, related certification, or a minimum of two years of equivalent work experience.
Two to five years of related experience preferred.
An equivalent of education and experience may be considered.
Prior experience in education setting preferred.
Working Conditions:
Classroom, office, lifting, pushing, pulling, standing, sitting, keyboarding, etc.
Ability to safely lift 50 pounds.
Application Procedure:
You must be a permanent employee of the district to use the internal application. Substitutes are not considered internal candidates and must complete the full external application.
Apply on-line at http://www.applitrack.com/shakopee/onlineapp/ under posting 6603.
Selection Procedure:
Applications will be reviewed beginning immediately. Those selected for interview will be contacted.
District Information:
The Shakopee district serves nearly 8,000 students in Shakopee, Savage, Prior Lake, and the Jackson, Louisville, and Sand Creek townships.
Our Mission: Shakopee Schools, in partnership with our community, will educate lifelong learners to succeed in a diverse world.
The Shakopee School District is committed to providing the best opportunities for our students. We are dedicated to helping them excel and achieve their educational goals and teaching them to be good citizens of our community, our nation and our world.