Specialist, Family Care

The Family Resource Center Family Care Specialist plays a crucial role in directly supporting families within San Juan County. The Family Care Specialist will work collaboratively with families, acting as a guide and point of contact to assess their needs, provide information and referrals to relevant resources, offer support and coaching, and empower them to achieve their goals and enhance their well-being. This position requires strong interpersonal skills, knowledge of community resources, and a commitment to working with families in a respectful, culturally sensitive, and trauma-informed manner.

• Direct Family Support and Engagement:
  
   
  • Establish and maintain trusting, supportive relationships with families through regular contact, including site and in-home visits, phone calls, and other communication methods.
  • Conduct comprehensive initial and ongoing assessments to identify family strengths, needs, and goals across various domains (e.g., parenting, child development, basic needs, education, health, mental health, career development, safety).
  • Develop Individualized Family Support Plans in collaboration with families, outlining goals, action steps, and timelines.
  • Provide direct support and coaching to parents utilizing evidence-based or evidence-informed parenting curricula (e.g., Nurturing Parenting Programs) through sessions.
  • Offer guidance and support to families in navigating complex service systems and accessing needed resources.
  • Assist families in building their support networks and connecting with community programs and services.
  • Provide crisis intervention and support as needed, following established protocols and making appropriate referrals.
  • Advocate on behalf of families to ensure their needs are met and their voices are heard.

• Resource Navigation and Referral:
  
   
  • Maintain a thorough and up-to-date knowledge of local community resources, including health and human service agencies, educational programs, childcare options, financial assistance, and other relevant supports.
  • Provide accurate and timely information and referrals to appropriate resources based on family needs and eligibility.
  • Assist families with the application processes for various programs and services.
  • Follow up with families to ensure they have successfully connected with referred resources and address any barriers to access.
  • Build and maintain positive working relationships with representatives from community partner agencies.
• Documentation and Reporting:
  • Maintain accurate, confidential, and up-to-date case records for each family, documenting assessments, support plans, progress notes, referrals, and outcomes in accordance with agency policies and procedures.
  • Collect and report data as required for program evaluation and grant reporting purposes.
  • Adhere to all confidentiality regulations and ethical guidelines.
• Collaboration and Teamwork:
  Work collaboratively with other FRC staff, including the FRC Supervisor, and other Family Care Specialist, to ensure coordinated and comprehensive service delivery.
  • Participate in regular team meetings, case consultations, and supervision sessions.
  • Collaborate with co-located partner agency staff to provide integrated services.
  • Actively participate in professional development activities and training opportunities.
• Community Outreach (as needed):
  • Assist with outreach efforts to raise awareness of the FRC and its services within the district and county.
  • Represent the FRC at community events and meetings as requested.
• Complete other responsibilities and duties assigned by supervisor.

• Bachelor's degree in social work, human services, counseling, education, or a related field.
• Three years of experience working directly with families and children in a social service, educational, or community-based setting.
• Demonstrated knowledge of case management skills (e.g. intake, needs assessment, individualized support plans development, etc.)
• Demonstrated knowledge of child development, family dynamics, and community resources in the Kirtland area, Navajo Nation and San Juan County.
• Experience providing in-home or site-based support and coaching to families is highly desirable.
• Training and experience in evidence-based or evidence-informed parenting curricula (e.g., Nurturing Parenting Programs) is preferred.
• Understanding of trauma-informed practices and their application in working with families.
• Strong interpersonal, communication (verbal and written), and active listening skills.
• Ability to build rapport and establish trusting relationships with individuals from diverse backgrounds.
• Excellent organizational and time managementskills.
• Ability to work independently and as part of a team.
• Cultural sensitivity and awareness, with the ability to work effectively with the Navajo community. Knowledge of the Navajo language is a plus.
• Proficiency in basic computer applications (e.g., word processing, email, data entry).
• Must be able to pass a comprehensive background check as required by CYFD and CCSD.
• Valid New Mexico driver's licenseand reliable transportation.

• Empathy and compassion
• Knowledge of Dine Language, culture and history preferred
• Strong engagement and relationship-building skills
• Effective communication and interpersonal skills
• Problem-solving and crisis intervention skills while responding to Intensive Case Management process.
• Ability to adapt and work in high-level, stressful situationsKnowledge of community resources and referral processes
• Ability to conduct assessments and develop support plans
• Experience in providing parent coaching
• Cultural competence and sensitivity
• Organizational and time management skills
• Ability to maintain confidentiality (e.g. case files, supporting documents, forms, etc.)
• Professionalism and ethical conduct
• Teamwork and collaboration

• Knowledge of universal hygiene precautions
• Completed and cleared background check
• Pass drug test if required for position
• Knowledge and compliance with district and school safety plans

• Multimedia equipment, including current technology
• Equipment/Materials relevant to job responsibilities
• Motor vehicle, if necessary-valid driver's license

• Work is typically performed in an office environment, client homes, and community settings.
• Requires flexible work hours, including evenings or weekends, to accommodate family schedules.
• Local travel within the Central Consolidated School District and potentially San Juan County may be required for home visits and community outreach and partnerships.

• Exempt