Description
PRIMARY FUNCTION: A Guest Services Associate ensures a welcoming, organized, and enjoyable experience for all guests attending Legacy Arena events. This role includes supporting box office operations, assisting with seating and directions, and providing high-level service to VIPs, suite guests, and special visitors.
PAY GRADE: $16.50 per hour
FLSA STATUS: Non-Exempt
TERMS OF EMPLOYMENT: Temporary Work - Must be at least 16 years of age.
EDUCATIONAL LEVEL: High School or College Student
CERTIFICATION/LICENSE REQUIRED: None
Key Responsibilities:
Greet guests warmly and provide directions to seating areas, restrooms, concessions, and exits
Scan and verify tickets, assist with seating, and manage crowd flow in assigned sections
Support box office operations, including ticket sales, will call, and resolving ticketing issues
Assist VIPs, suite holders, and special guests with entry, seating, and personalized service
Monitor guest areas to ensure safety, cleanliness, and adherence to venue policies
Respond to guest questions, concerns, or issues in a professional and timely manner
Provide support during emergencies by following venue procedures and guiding guests safely
Collaborate with event staff and security to maintain a smooth and organized environment
Hospitality & Suite Support:
Welcome guests to premium seating areas and hospitality suites
Check credentials and ensure proper access to restricted areas
Assist with guest needs in suites, including directions, basic service support, and coordination with catering staff
Maintain a clean, organized, and professional appearance in VIP areas Skills & Qualifications:
Strong customer service and communication skills
Professional, friendly, and approachable demeanor
Ability to remain calm and helpful in high-traffic, fast-paced environments
Problem-solving skills and attention to detail
Team-oriented with the ability to follow directions and venue procedures
Flexible availability, including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Preferred (Optional):
Previous experience in customer service, hospitality, or event staffing
Experience handling ticketing systems or guest relations
Experience working with VIP or high-profile guests
APPLICATION PROCEDURES: Applicants should attach a cover letter stating their specific area of interest, i.e., Human Resources, Technology, Communications or Special Education. Applicants should complete an application at www.dcssga.org. (Click on "Employment" then "Job/Vacancies/Postings" to link to classified application.)