District Campus Operations Director

Position Title: District Campus Operations Director

Position Type: Salaried/ Annualized/ Exempt

Position Hours: Full-time extended workdays, occasional Saturdays, and frequent travel

Length of Term/Employment: 223 workdays / At-will

Reports to: Chief of Staff

Location: San Antonio, Texas (District Office)

Performance Goals: 

• ADA (Average Daily Attendance): Maintaining a district average of 96% or higher.
• Enrollment: Achieving 100% of budgeted enrollment targets by "Snapshot Date."
• Customer Service: Achieving high scores on annual Parent Satisfaction Surveys.
• Compliance: Zero significant findings on annual TEA attendance or enrollment audits.

Position Mission

The District Campus Operations Director is a senior leadership role responsible for the operational health, financial sustainability, and family experience of all Jubilee Academy campuses. This role moves beyond tactical support to strategic oversight, directly managing the district-level teams responsible for the "lifecycle of a student"—from initial recruitment and enrollment to daily attendance and long-term family retention.

As a Director, you will bridge the gap between districts' strategy and campus-level execution, ensuring that Assistant Principals of Operations (APOs) and Deans of Culture (DOC) meet rigorous performance benchmarks.

Key Responsibilities

1. Operational Leadership & Management

• Campus Level: Directly supervise and evaluate Assistant Principals of Operations (APOs) or Deans of Culture (DOCs), campus front office, and campus registrars.
• Conduct weekly 1:1 check-ins and performance evaluations based on data-driven KPIs (Enrollment, ADA, and Customer Service scores).
• Standardize high-quality front office protocols to ensure every visitor, parent, and student experiences a professional and welcoming environment.
• Conduct regular "campus walks" to audit operational efficiency, 

2. Attendance & ADA Optimization

• Direct the District Attendance Coordinator in the auditing and monitoring of Average Daily Attendance (ADA) across all campuses.
• Design and implement a district-wide Attendance Intervention Framework to combat chronic absenteeism and maximize state funding.
• Ensure absolute compliance with the Texas Education Data Standards (TEDS) and PEIMS reporting requirements.

3. Family Engagement & "The Jubilee Experience"

• Create and mandate a standardized Family Engagement System that includes parent academies, volunteer programs, and feedback loops.
• Oversee the "Front Office Excellence" initiative, ensuring every campus provides concierge-level customer service to families.
• Serve as the final district-level point of contact for complex parent concerns and community relations.

Requirements & Qualifications

• Education: Bachelor's Degree in Business Administration, Education Leadership, or a related field (Master's preferred).
• Experience: 5+ years of experience in school operations or district-level management, specifically within a Texas Charter School environment.
• Technical Proficiency: Advanced knowledge of Texas-specific SIS platforms (e.g. Ascender) and PEIMS reporting.
• Leadership: Proven track record of managing multiple sites and leading teams of middle managers.
• Communication: Bilingual (English/Spanish) is highly preferred to serve Jubilee's diverse demographic.

Working Conditions

Mental/Physical Demands/Environmental Factors

• Maintain emotional composure and professionalism under stress
• Frequent standing, movement, and event participation
• Occasional lifting and handling of school materials or equipment
• Extended hours during peak seasons or events may be required

Other Requirements

• Adhere to Jubilee staff dress code and policies
• Maintain professional working relationships across campus and district
• Stay current with developments in education and CCMR practices
• Submit required reports and documentation in a timely manner

***This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.

Charter & Community Responsibilities

• Convey the charter's mission to the public and encourage support in accomplishing the mission.
• Illustrate understanding of Charter and community needs and begin activities to meet those needs.
• Demonstrate use of productive and efficient skills to raise community and parent involvement.
• Actively participate in student recruitment efforts. 

Charter Atmosphere

• Encourage a constructive, thoughtful climate for learning.
• Promote fairness of students and staff from all cultural backgrounds.
• Communicate with students and staff in an effective manner that promotes and sustains the Jubilee culture. 

Supervisory Responsibilities

• Maintains regular leadership team meetings with direct reports.
• Promotes continuous improvement among the administrative and other professional staff, identifies individual strengths and areas for improvement, and works with the executive director to establish high expectations for staff performance.