Help Desk Specialist

Primary Purpose         
Provide first-level technical support for the district help desk, addressing technology-related issues.      
                                               
QUALIFICATIONS

• High School Diploma or GED
• One year or more of related technical experience
• A+ certification required within 1 year of hire or ineligible for a promotion to a campus Technology Specialist
• Experienced in Microsoft, Google, and Apple environments.

 
 
PREFERRED

• Associate degree in a technical area from an accredited college or university
• Proficiency in multiple languages is a plus

 
SPECIAL KNOWLEDGE/SKILLS

• Experience working effectively in a team-oriented, collaborative environment
• Demonstrated excellence in customer service, with attention to accurate documentation of time and materials used.
• Ability to identify technical issues and perform necessary repairs
• Prove ability to recognize, address, and resolve assigned tickets in alignment with the established Service Level Agreement (SLA)
• Proficiency in diagnosing and resolving basic technical issues.
• Experience with ticketing systems and issue-tracking procedures

 
MAJOR RESPONSIBILITIES AND DUTIES

• Function as the initial point of contact for staff and students requiring technical support
• Document reported issues by generating tickets in the district's ticketing system.
• Provide remote troubleshooting support by guiding users through the problem-resolution process.
• Escalate unresolved issues to the appropriate level of support
• Assist with Chromebook, desktop, and laptop repairs as necessary
• Support Campus Technicians with various projects as needed
• Perform other duties as assigned by the supervisor

 
*Salary is commensurate with experience
*Minimum Salary $30,490 

*Works 240 Days
*Please note that this role requires in-person attendance and is not eligible for remote work.

Sheldon ISD will accept applications for this position through April 14, 2026. After this date, applications will continue to be accepted in the event a suitable candidate is not identified. If no viable candidate is selected from the initial applicant pool, applications submitted after April 14th will be reviewed in five-day intervals until a candidate is recommended for hire.