Food Service Operations Manager

POSITION: FOOD SERVICE OPERATIONS MANAGER
 
 SUPERVISOR: FOOD SERVICE DIRECTOR
 
GENERAL JOB DESCRIPTION: Food Service Operations Managers are responsible for hands-on supervision and overseeing preparations, setup and operation of meal service while meeting the company's commitment and vision based on client and contractual obligations, policies, rules, and regulations.  In addition, a food service operations managers will assist in maintaining production records, kitchen logs, inventory, and ordering as instructed as well as maintaining organization, safety, and sanitation practices in their kitchens at all times. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Plan, assign, and direct daily work schedules for cafeteria staff to ensure efficient prep and service.
2. Monitor and evaluate employee performance, providing timely feedback and conducting annual performance reviews.
3. Conduct on-site training for staff on standardized recipes, safety protocols, and proper equipment use.
4. Proactively resolve personnel issues and foster a collaborative team environment.
5. Ensure all food service operations comply with local, state (NMPED), and federal (USDA) regulations.
6. Uphold the state-approved Code of Ethics and enforce district safety protocols, including proper accident reporting.
7. Maintain and oversee Hazard Analysis Critical Control Point (HACCP) documentation and food safety checklists.
8. Supervise and participate in the preparation and serving of nutritionally sound meals according to standardized recipes.
9. Manage kitchen organization using First In-First Out (FIFO) rotation to ensure food quality and minimize waste.
10. Inspect and maintain food service areas to meet high sanitation standards, ensuring all equipment and utensils are properly cleaned.
11. Monitor kitchen equipment for safe operation and submit timely maintenance requests for repairs.
12. Oversee accurate daily meal counting and claiming to ensure compliance for monthly reimbursement claims.
13. Conduct regular physical inventory counts of food and supplies to maintain adequate stock levels and control costs.
14. Place weekly food and supply orders based on menu requirements and district bid guidelines.
15. Reconcile daily cash receipts, prepare bank deposits, and submit production records by required deadlines.
16. Interact positively with students and staff to provide a welcoming dining environment.
17. Coordinate with school nurses and parents to manage student food allergies and special dietary requirements.
18. Maintain professional relationships with school administrators, parents, and vendors regarding cafeteria services and account balances.

 
QUALIFICATIONS:
Required:

1. High school diploma or equivalent degree
2. Three to five years of experience working in customer service
3. Knowledge of Kitchen Safety and Sanitation regulations
4. Excellent Customer Service Skills
5. Excellent communication and organization skills
6. Experience Supervising Multiple employees.

Preferred:

1. Familiarity with scheduling software
2. Understanding of budgeting
3. Chef
4. Associates degree preferred
5. Three years in food service industry

 
PHYSICAL REQUIREMENTS:
            Sitting, standing, lifting and carrying (up to 50 pounds) reaching, squatting, kneeling, and
            moving light furniture may be required. Long hours standing and walking.
 
SAFETY AND HEALTH:
            1. Knowledge of universal hygiene precautions.
            2. Knowledge and training in first aid procedures should be required for handling athletic
            related injuries.
 
EQUIPMENT/MATERIAL HANDLED:
            Must know how to properly operate or be willing to learn to operate all multi-media equipment including current technology. 
 
WORKING ENVIRONMENT:
            Must be able to work within various degrees of noise, temperature, and air quality.
            Interruptions of work are routine. Flexibility and patience are required. Must be self
            motivated and able to complete job assignments without direct supervision. After hour
            work may be required.