Application Support Specialist and Trainer (CC:23769)

TITLE:                       Applications Support & Trainer
 
REPORTS TO:        Director of Technology Network and Operations
 
JOB SUMMARY:     Performs functions including; providing support and training for existing iSeries applications and processes; under the general direction of the Administrative Computing Operations Manager.  
 
ESSENTIAL FUNCTIONS:

• Provide application support.  Support ranges from ‘how to' questions to assisting users with query tools.
• Participate in the testing phase of software used within the school district.
• Review current training programs for accuracy & completeness.
• Produces or coordinates the production of instructional materials required for workshops/classes.
• Create customized program presentations and workshops focused on how to utilize specialized programs used throughout the school district.
• Conduct presentations / workshops / seminars related to programs and services offered by the technology department.
• Manages and archives training records. Ability to take initiative, work autonomously and take on additional responsibilities as required by business needs, facilitating prompt response to users requests
• Ability to collaborate with a varying range of user's skill within all levels of the organization.
• The individual is expected to work independently or with other team members on multiple tasks at the same time, completing all tasks or projects in a timely manner and according to department and/or company standards.
• Demonstrated ability to work under the pressure of project deadlines and production support.
• Perform other job-related duties as assigned.

 
QUALIFICATIONS:
 
EDUCATION 

• College degree or comparable knowledge and skills gained through work experience.

 
EXPERIENCE

• Experience preparing training materials a plus
• Excellent skills within all Microsoft Office products
• Experience within a school district setting.

OTHER SKILLS AND ABILITIES

• Effective written and oral communication skills and excellent presentation skills are required.
• Ability to run workshops and classes
• Strong customer service skills are required
• Strong verbal, written and computer skills are required

WORK ENVIRONMENT AND PHYSICAL ACTIVITY:  Work is performed in an environment where unusual temperature, noise and hazards are relatively nonexistent.
 
TERMS OF EMPLOYMENT:  The work year for this position is 12 months.  The salary is based on LUDA market comparisons as determined by the Superintendent or his/her designee. 
 
PAY SCALE AND BENEFIT DISCLOSURE:
 
Salary Range: $54,573 - $82,929

 Benefits:

• Medical/Vision and Dental coverage through BCBSIL
• FSA and Dependent Daycare accounts
• Life, AD&D, and Long-Term Disability Insurance
• IMRF contribution included in base salary
• 403B

 
 EVALUATION: Performance of this job will be evaluated in accordance with the District Classified Director Performance Evaluation process.

EQUAL OPPORTUNITY EMPLOYER