IT Infrastructure and Services Coordinator

Department/Division:  Information and Communication Systems/Administrative Services

Reports to: Chief Technology Officer

Salary: This is a full-time twelve (12) month position at 232 days with annual salary range of $98,582.00 - $115,000.00. 

Job Summary (Primary Purpose):  Lead the planning, integration, and oversight of ESC Region 13’s IT infrastructure, including networks, enterprise systems, cybersecurity, and user support. Provide managerial and technical leadership over the Network, Systems, and Helpdesk teams, ensuring alignment with organizational standards, client service excellence, and compliance. Coordinate strategic initiatives such as E-rate, regional technology leadership engagement, and documentation of internal processes using AI agents.

Required Qualification (Knowledge, Skills & Education/Certificates):

• Bachelor's degree in Computer Science or a related field
• 5 years of experience in systems administration or network administration in an enterprise environment
• 3 years of experience in a leadership or supervisory role in IT
• Experience managing services to external clients and vendors

Preferred Qualifications (Knowledge, Skills & Education/Certificates):

• Three years of work experience with database technologies  
• Three years of work experience with virtualization solutions
• Industry certifications such as CCNA, CompTIA Security+, RHCE, or MCSE
• Experience leading cross-functional technical teams
• Experience with budget development and oversight
• Experience coordinating technology services for public sector clients or educational institutions
• Familiarity with cybersecurity standards and disaster recovery planning

Knowledge and Skills:  

Technical Proficiency:

• Proficient in managing enterprise solutions, server administration  (Windows and Linux), Active Directory, virtualization platforms (VMware), enterprise backup and recovery, storage, and directory services
• Solid understanding of network operations, including firewalls, switches, DNS, DHCP, VLANs, and endpoint management
• Skilled in scripting (e.g., PowerShell, BASH) and cloud technologies (Azure, AWS)
• Familiarity with security and compliance standards including encryption, patch management, and disaster recovery

Leadership and Communication:

• Strong managerial skills in team supervision, coaching, and expectation-setting
• Effective communication with internal teams and district-level technology directors
• Skilled in facilitating collaborative decision-making and service prioritization
• Strong customer service orientation
• Project and Operational Management:
• Experience in leading and documenting technology projects and service delivery standards
• Knowledgeable in enterprise technology lifecycle planning
• Ability to conduct root cause analysis and proactively improve systems reliability

Cybersecurity and Governance:

• Capable of implementing and enforcing security protocols and best practices
• Coordinates internal assessments and remediation processes related to IT security
• Maintains incident response documentation and system hardening standards

Process Documentation and AI Tools:

• Familiarity with AI-related governance, data structures, and strategic planning is essential.
• Leads efforts to document policies and technical processes with support from AI agents and automation tools

Promotes continuous improvement through standardization of workflows

Major Job Responsibilities/Essential Functions:

• Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public 
• Oversee daily operations to ensure consistent, high-quality service delivery across all technical support functions.
• Direct the development, implementation, and refinement of technology services for ESC Region 13 and regional school districts.
• Lead efforts to sustain and strengthen server infrastructure and cybersecurity posture to meet evolving organizational and industry demands.
• Evaluate and align both internal and external IT services with current best practices and standards to ensure optimal performance and compliance.
• Oversee all aspects of E-rate funding, ensuring compliance with regulations and maximizing service value for participating districts.
• Serve as the primary liaison to district technology leaders and organize at least two regional meetings annually to foster collaboration and share updates.
• Act as a strategic representative alongside the Chief Technology Officer (CTO) in front of district leadership, co-leading initiatives designed to drive revenue through network and technology services.
• Collaborate with the CTO to advance AI documentation and process automation efforts aligned with organizational goals.
• Facilitate and contribute to meetings with key stakeholders focused on client service, infrastructure performance, and strategic planning.
• Continuously assess system health and performance, initiating and leading remediation efforts as needed to maintain operational excellence.
• Partner with the CTO to ensure infrastructure planning and decisions support the broader organizational vision and revenue-generation strategies.
• Perform other duties as assigned 

Supervisory Responsibilities:

• Ensure policies and procedures are followed by the team  
• Supervise assigned technical staff, including hiring, scheduling, task assignment, performance review, and development
• Provide mentorship and establish professional growth goals aligned with team and organizational priorities

Budget Responsibilities:

• Develop and manage the annual budgets for IT infrastructure and services
• Provide cost projections, service pricing, and funding strategy for internal operations and district-facing services
• Manage invoicing and vendor contracts related to enterprise software and SaaS solutions
• Contribute to strategic financial planning aimed at revenue generation through innovative technology initiatives in collaboration with the CTO.

Working Conditions (Physical/Mental Demands & Environmental Factors):

• Follow policies and procedures
• Must be able to work in a fast-paced environment with multiple competing priorities
• Indoor office environment with some remote work flexibility
• Physically able to lift and move PC systems, servers, or networking components up to 40 lbs
• Occasional evening or weekend work may be required
• On-call for critical infrastructure and network emergencies
• Some travel within the region for district support or technical service coordination

Equipment Used:

• General office equipment, Windows computer and peripherals, audio/visual equipment, and other equipment as requirements change.
• Server and networking equipmente