Description
The Stillwater Area Public School District has a long and proud tradition of high expectations, high standards and outstanding achievement. Our schools are safe and welcoming places where students receive personal attention from adults who care about them. Helping students learn and grow is a big job, and it takes hundreds of dedicated and caring staff to make it happen. We’re proud of our incredible staff working on behalf of over 8,000 students every day. Our roles may vary, but one thing is the same – our shared passion to have a meaningful impact on the lives of students in the community we love. It’s why people join our team and it’s why they stay here.
Job Title: Media Support Technician
Position Purpose
The Media Support Technician is responsible for supporting media resources and services through the library media centers. Media support includes providing 1st level help desk response for electronic device issues, opening help tickets, providing technology resource support, organizing media materials, operating the check in/check out of resources through database tools, scheduling media spaces, supporting student use of various types of media, site level assessment coordination, assessment proctoring, and management of assessment materials. This position is located in the Library Media Center and supports district and building media functions from that location.
Essential Job Functions
Check resources in and out of the media center asset management systems: Chromebooks, Computers, Robots, Library Books, and other resources.
Assist users in the Library Media Center space find, access, and use resources.
Provide “how to” support to help staff and students properly connect and use their computer and media resources, including turning on, signing in, database access, looking up information, accessing online tools, and other basic uses of district media technology resources.
Provide technology support by helping staff and students acquire the correct cables and adapters needed to support their technology needs.
Assist staff in support of student learning activities.
Act as the site level contact for district-wide assessments.
Receive annual training, as required, to ensure compliance with testing requirements.
Communicate expectations around assessment training, schedules, and administration with site staff.
Proctor assessments as needed; primarily for the purpose of facilitating make up or one-off requirements.
Open help tickets for damaged chromebooks or other technology devices.
Enter assessed repair fees into the library media database (technology & media).
Enter assessed replacement fees into the library media database (technology & media).
Print and mail letters to families being assessed fees through the library database.
Collect and clear fees upon receipt of payment.
Additional Duties
Performs other job-related responsibilities as scheduled or requested.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.
Equipment
- General use of database inventory tools and the ability to check items in and out.
- Basic understanding of cables and adapters that computers use.
- Basic understanding of how to sign-in to Internet services
Communication Requirements
- Ability to report work orally or in writing to supervisor as required.
- Effective writing and communication skills.
Knowledge, Skills and Abilities
Customer service and the ability to greet, discuss, and support customer needs.
Ability to work well with others, coordinate tasks, and cooperate as a team member.
Ability to organize complex schedules.
Ability to print and mail letters.
Ability to pickup from and deliver materials to the Central Services Building.
Ability to learn new media systems and then support others in their use.
Sensitivity to student data privacy, including student checkout records and book choice.
Understanding of our district’s library mission and philosophy.
Enthusiasm for working with all students and connecting them to library resources.
Physical and Mental Demands, Work Hazards
Works in standard office and school building environments.
Note: Also see the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.
Salary/Wage Information: The hourly rate for this position is $23.12 - $25.46. See attached terms and conditions of employment for more information.
FLSA Status: Non-exempt
Physical Requirements: See Attachement
Application Procedure: Apply online
Diversity
Black, Indigenous, and People of Color (BIPOC), women and LGBTQ+ candidates are strongly encouraged to apply. Stillwater Area Public Schools recognizes and values the importance of diversity and inclusion in enriching the employment experience of it's employees and in supporting our academic mission. Stillwater Area Public Schools is committed to attracting and retaining employees with varying identities and backgrounds.