SNS Technology Specialist

POSITION: SNS Technology Specialist

LOCATION:  Central Office

JOB SUMMARY:

The Dougherty County School System is seeking a SNS Technology Specialist to join our roster of experienced, motivated, and effective professionals. The SNS Technology Specialist supports the effective operation of the School Nutrition Program through the management, maintenance, and enhancement of technology systems, software applications, and data infrastructure. This position provides frontline user support, oversees system security and upgrades, and ensures the accuracy and integrity of nutrition-related data. The role also includes technology training, troubleshooting, and coordination with vendors to optimize functionality across school nutrition operations.

MINIMUM QUALIFICATIONS:

1. Bachelor’s degree in computer technology, telecommunication, computer science or related field;
2. Minimum of three years’ experience in technology with a proven successful work record;
3. Excellent communication and organizational skills;
4. Knowledge and proficiency in web-based application support;
5. Working knowledge of various computer hardware and software, including but not limited to Microsoft Word, Excel and USDA approved nutritional analysis software and point of service software;
6. Such alternatives to the above qualifications as the Board may find appropriate.

KNOWLEDGE, SKILLS AND ABILITIES:  

1. Skilled in troubleshooting, diagnosing, and resolving system and application issues;
2. Effective in training and supporting end users with varying technical skills;
3. Excellent verbal and written communication skills;
4. Highly organized with strong attention to detail and time management;
5. Ability to manage multiple tasks, priorities, and deadlines independently;
6. Strong problem-solving skills and ability to analyze data and generate reports;
7. Committed to professionalism, confidentiality, and customer service;
8. Flexible and adaptable to changing technologies and work environments.

PERFORMANCE RESPONSIBILITIES:

Technology Systems Management

1. Reviews, analyzes, and recommends new and enhanced systems and/or networking capabilities for communication to stakeholders related to the school nutrition program;
2. Provides day-to-day support for all nutrition software applications;
3. Performs nutrition software installation, testing, and quality assurance.
4. Manages vendor support for nutrition equipment replacements and installation projects;
5. Implements major system upgrades, leads integration projects, and represents SNS on external teams;
6. Monitors and maintains software and hardware functionality to minimize system downtime at central office and school sites;
7. Facilitates all software upgrades, updates, and annual rollover;
8. Maintains data backup routines to ensure data integrity;

 User Support and Training

1. Trains and supports school nutrition users and school-based employees using the nutrition software suite;
2. Provides support to applicable systems and networks through training and troubleshooting;
3. Provides remote support to SNS sites through VNC software and in-house developed applications;
4. Provides support, including hands-on repairs at the site level of all computer hardware and software;
5. Performs system administration tasks, including password resets and access to applications;
6. Manages security, troubleshooting, and correction of any SNS system issues;
7. Monitors daily student information imports and ensures daily exports to school sites.

Data Management and Reporting

1. Conducts analysis and creates reports using exports and extracts from Nutrition Information Systems;
2. Maintains price updates and adds new inventory items in the Horizon system;
3. Inputs menus in smart temperature software and updates as needed;
4. Maintains and updates SNS website and Nutrislice menu software;
5. Handles receiving issues at school level with invoice and stock transfers.

Program Operations and Compliance

1. Assist with the annual Bid process;
2. Assist with the CEP certification process as needed;
3. Participates as part of the leadership team in the development and evaluation of new application enhancements and solutions.

 Customer Service and Professionalism

1. Demonstrates excellent customer service skills;
2. Follows work schedule and attendance requirements in a regular, predictable, and punctual manner;
3. Promotes own professionalism through associations, professional groups, and seminars;
4. Attendance is required at SNS trainings, seminars, workshops, and leadership meetings;
5. Supports the Georgia School Nutrition Association by actively being involved and growing district membership engagement in activities.

Other Duties

1. Daily monitors and maintains smart temperature for connectivity issues;
2. Maintains current knowledge of the latest technology in computer applications, websites, and social media;
3. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with a notice by the supervisor.

WORK/PHYSICAL REQUIREMENTS:

1. Ability to sit, stand, walk, and drive for extended periods;
2. Must be able to lift and carry materials such as student files or portable equipment (up to 25 pounds);
3. Ability to move around school buildings and administrative offices;
4. Sufficient vision and hearing to communicate effectively, read documents, and work on a computer;
5. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REPORTS TO:  School Nutrition Services Director

SALARY RANGE:  Competitive salary and excellent benefits package, in accordance with the DCSS Compensation Guide

APPLICATION DEADLINE:  Applications will be reviewed upon submission. To ensure consideration, please submit all required application materials by May 22,2025

 

 

 

About Us:
The Dougherty County School System is a leading catalyst and advocate for public education in Southwest Georgia. It's the largest school system in the second congressional district. The school district has 21 schools (13 elementary, 4 middle, 3 high schools, and 1 alternative middle/high school), 4 learning centers, and the Commodore Conyers College & Career Academy. All schools are accredited by Cognia. The DCSS offers a competitive salary and benefits package.

Dougherty County is recognized for its quail and duck hunting, fishing, the Flint River, and many cypress swamps. The County has a population of approximately 90,000. Our County has two institutions of higher education, Albany State University and Albany Technical College. Notable points of interest include the Albany Museum of Art, the Flint RiverQuarium, the Albany Civil Rights Institute, the Parks at Chehaw, Radium Springs Gardens, and Thronateeska Heritage Center, which includes the Museum of History, Wetherbee Planetarium, and the Science Discovery Center. Dougherty County is a short drive to Atlanta, the Georgia coast, as well as the Florida Gulf Coast beaches.

Important Note:
This document provides descriptive information about the above Dougherty County School System position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. The Dougherty County School System reserves the right to make changes to this document as deemed necessary without providing advance written notice.