IT Help Desk Employee

Help Desk Employee - IT Department

REPORTS TO: Supervisor of Instruction - Technology 

QUALIFICATIONS:

1. High School diploma required. Associates degree in related field preferred

2. Minimum experience as determined by the Board in consultation with the Supervisor of Insturction/Technology

3. Demonstrated knowledge of school hardware, software, and cloud platforms

4. Digital Fluency is required

5. Required criminal history background check and proof of U.S. citizenship or legal resident alien status

JOB GOAL:

To provide technical assistance to all VTSD employees.The ideal candidate must be able to work well and communicate with the faculty and staff members.  Must be able to escalate issues to appropriate staff when problems occur.  Must be able to prioritize help desk calls to meet the needs of the organization.  Candidate must be willing to learn new concepts quickly and implement them correctly.  This job will grow to include new tasks and skills.

PERFORMANCE RESPONSIBILITIES:

1. Able to resolve Chromebook, laptop and desktop problems with troubleshooting, repair and replacement

2. Troubleshoot and repair CPU peripherals such as printers, mice, keyboards and monitors

3. Debug, troubleshoot and repair software problems with BIOS, OS and other software on organization’s machines

4. Reimaging troubled PC’s and summer rollouts.

5. Securing desktops and laptops at a local level

6. Ordering parts and equipment through warranties 

SKILLS:

1. A+ and Network+ certifications are helpful

2. Expert troubleshooting skills

3. Ability to work under pressure

4. Expert Knowledge of Windows operating systems

5. Expert Knowledge of Microsoft Office

TERMS OF EMPLOYMENT:

Salary and work year to be determined by the board.