Job Title:         Dispatcher                                                       
Reports to:       Operations Supervisor                                      
Date Revised:  08/09/2015
Dept./School:   Transportation Services

Primary Purpose:

Coordinate routing of pupil transportation for regular and special needs programs district-wide to ensure safe, efficient, timely, and economical transportation services.

Qualifications:

Education/Certification:
Clear and valid Texas commercial driver’s license with Passenger (P) and School Bus (S) endorsements
High School Diploma or GED
Must be 18 years of age
 
Special Knowledge/Skills:
Ability to use software to develop route schedules, spreadsheets, and databases and do word processing
Ability to read and understand documents including policies and procedures manuals
Ability to receive and give written and verbal instructions
Ability to pass U.S. Department of Transportation alcohol and drug tests and annual physical exam
Effective organizational, communication, and interpersonal skills
 
Experience:
Two years experience as certified school bus driver

Major Responsibilities and Duties:

Routes and Schedules

1. Along with Special Education and Regular Education Route Coordinators, assigns drivers and buses to all routes.
2.     Assign substitute drivers, monitors, and buses to am routes.
3.     Contact substitute and field trip drivers to verify assignments.
4.     Maintain an accurate daily log on driver attendance and route assignments for payroll purposes.
5. Promptly answers incoming phone calls and is the primary receiver for radio communications with      buses.
6. Monitors route bus and field trip departures and arrivals to ensure that all routes are covered and departing as scheduled.
7.   Maintain bus schedule board daily.  PM board should be set before end of the am shift and am board should be set before the end of the previous day's pm shift. 
8. Field trip billing, summer school billing and shuttle billing

Other

9. Serve as substitute bus driver as needed.
10. All other duties as assigned.
11. Demonstrate commitment, dependability, and respect for other employees with regular attendance, punctuality, and adherence to agreed-upon schedule of availability.

Customer Care Skills
 

12. Provide professional communication with students, parents, community members, staff, and other professionals at all times.
13. Use proper phone etiquette at all times, speaking slowly and clearly.  Take reliable messages, and route to the appropriate staff.
14. Ensure superior customer care skills are used via eye contact, facial expressions, voice inflections, body language, and an attitude  of “going the extra mile” for others.
15. Ensure all requests for information are dealt with in an appropriate timeframe.
16. Create and maintain a welcoming, service-oriented environment toward all internal and external customers.

Supervisory Responsibilities:

None
 

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Standard office equipment including computer and peripherals; school bus; two-way radio; safety equipment including but not limited to flares, reflective signs, and fire extinguisher
Posture: Prolonged sitting; frequent standing and twisting; occasional kneeling/squatting, bending, stooping, and pushing/pulling
Motion: Repetitive hand motions; frequent keyboarding and use of mouse; prolonged driving; moderate walking, climbing stairs, grasping/squeezing, wrist flexion/extension, and reaching
Lifting: Limited light lifting and carrying (under 15 pounds) on a daily basis
Environment: Frequent exposure to extreme hot and cold temperatures, noise, and vehicle fumes; regularly work irregular hours, and occasionally work prolonged hours
Mental Demands: Maintain emotional control under stress,