Dispatcher

Qualifications:          

• High school diploma or its equivalent (GED) required 
• Three to five years of school bus or related transportation experience preferred
• Background in management, supervision or leadership making position preferred
• Be familiar with roads in Independence
• Ability to use Microsoft Office Suite
• Ability to learn and master transportation specific software
• Strong communication, interpersonal, and customer service skills
• Be able to acquire and maintain Missouri CDL-B license with school bus & passenger endorsement
• Must take and pass yearly school bus physical

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand, reach with hands and arms, taste and sense of smell.  The employee must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
This work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and vibration.  The employee is exposed to outside weather conditions.  The noise level in the work environment is usually moderate.  The employee must be able to walk and maneuver on uneven surfaces.
 
Fair Labor Standards Act Status:  Non-Exempt
 
Reports to:     
Transportation Supervisor       
 
Job Goal:       
Ensures the dispatch of all routes, trips, and the filling of absences with spare personnel.  Assigns bus stops and communicates route information.
 
Supervises:     
Drivers and Attendants
 
 
Performance Responsibilities:

• Ensures that all routes depart in a timely manner
• Check Drivers and Attendants in and out
• Inspects Drivers’ and Attendants’ appearance and physical condition prior to dispatch
• Performs duties to achieve high levels of customer service
  • Answers phone calls in a pleasant and respectful manner and responds accordingly
  • Deals courteously with visitors, parents, students, and staff
  • Cooperative, flexible and shows good judgement/discretion in interpersonal interactions
  • Represents self, school and District positively
• Handles bus radio traffic in a timely manner
• Consults with the Transportation Supervisor about routing assignments
• Ensures that all trips are assigned drivers and are completed in a timely manner
• Ensures that all posting of extra work is done in a timely manner and by department policy
• Drives busses as needed
• Creates and maintains all necessary records
• Other duties as assigned

 
Terms of Employment:
Dispatchers are employed for twelve-month positions.  The salary and work year will be established by the Board of Education. 
 
Evaluation:
Performance of this job will be evaluated by the immediate supervisor, using the Independence School District Performance Based Evaluation.