PowerSchool Support and Training Specialist - Connect

Title:                   PowerSchool Support & Training Specialist
 
Reports to:    Director of Student/EMIS Services
Position Summary:
The role supports the efficient operation of the PowerSchool (PS) system by managing and responding to Connect PS helpdesk inquiries, providing EMIS/CORE PS support, and delivering professional training and documentation for PS SIS Districts. This position is key to ensuring a smooth, responsive, and service-oriented experience for PS users, while collaborating with stakeholders to maintain the accuracy and functionality of the PS database.
 
Essential Responsibilities:
PowerSchool Support:

• Respond promptly and professionally to helpdesk inquiries, offering solutions and troubleshooting issues to ensure minimal disruption for users.
• Partner with district and building-level stakeholders to maintain and manage PS databases effectively.
• Collaborate with PS Support on escalated helpdesk tickets and district-specific needs to ensure timely resolutions.
• Assist in testing, managing, and communicating PS updates and system changes to district staff.
• Develop, deliver, and communicate comprehensive documentation and training materials to ensure PS users are well-equipped and informed.
• Assist in generating and interpreting reports, as well as updating student information data.
• Demonstrate a strong understanding of data imports and exports from the student database for integration with other district systems.
• Provide expert support, troubleshooting, and training on EMIS-related issues.
• Perform other duties as assigned.

• Stay updated on the latest technical trends and developments in PS processing and reporting, sharing relevant information with appropriate staff.
• Maintain up-to-date knowledge of software and technology as it relates to PS operations and functions.
• Collaborate effectively within the team and department, ensuring activities are aligned with district goals and departmental/organizational objectives.
• Actively participate in meetings and training, adapt to changes proactively, and take on additional duties as needed.

• Education: High school diploma or equivalent industry experience.
• Experience:
  • 5-7 years of experience working with PowerSchool, preferred.
  • Proficiency with Excel, Google Workspace, PowerPoint, and other productivity tools.
  • Familiarity with managing student data and other school-related data systems.
  • Experience in helpdesk support or technical troubleshooting roles.

• Strong communication skills, capable of engaging with stakeholders at all levels.
• Proactive, forward-thinking, and committed to driving continuous improvement.
• Detail-oriented, highly motivated, and able to manage multiple tasks while supporting team members.
• Ability to prioritize work and manage time efficiently in a fast-paced environment.
• Strong problem-solving skills and ability to think critically.
• Self-motivated, disciplined, and able to take initiative.
• Skilled in building and refining processes to improve operations.
• Comfortable working independently and collaboratively within a team.
• Excellent verbal and written communication skills, essential for delivering high-quality support and training.