2025-2026 SY: Secretary/Dispatch

Title: Secretary/Dispatch	Work Unit: Transportation Deparment	Reports To: Director(s)
Work Calendar: 12 month	Pay Schedule: NEA Department Support 12 month	Overtime Status: Non Exempt
Hours: 8 hours per day	Union Status: NEA	Licensure: CDL (within one year of employment)

Note: All positions with Santa Fe Public Schools require a post-offer/pre-employment background check. Some positions have additional requirements as established by federal or state rules and regulations.
 
General Function:
Schedule and dispatch buses to pick up and drop off students by utilizing knowledge of routes, drivers, school times and schedules.  Will be responsible for tracking bus departures and breakdowns and scheduling accordingly.  Will track absences and assign standby drivers to open routes.  Will prepare daily paperwork for reporting times, driver hours, customer issues and may have to troubleshoot driver performance issues.  In addition performs a variety of office support and/or secretarial duties for the department.
 
Education/Training/Experience:
Minimum: High school diploma or equivalent.  Computer literacy and average typing/clerical skills.  Must be twenty-one years of age.  Must be able to obtain and maintain a license (with a “P” and “S” endorsements) and adhere to requirements as outlined in #6.41.4 NMAC.
Preferred: 1+ years experience dispatching and/or transportation operations.  New Mexico CDL. Bilingual: English-Spanish.
 
Knowledge/Skills and Abilities:
Routine computer and office equipment including two-way radio.  Must have excellent communication and customer service skills.  The ability to perform multiple tasks during peak hours; a positive attitude and ability to work as part of a team.  Good organizational skills with attention to details.  Must be able to work a flexible schedule.
 
Essential Job Functions:
Performs all functions in accordance with established policies, procedures, safety and environmental regulations, facility and computer security policies and procedures. Functions are subject to change from time to time to meet the needs of the organization. Current essential responsibilities include, but are not limited to the following:

1. Schedules and dispatches drivers, according to student needs, driver absenteeism, or route openings using radios or telephones.
2. Tracks the departure and arrival of all buses for AM & PM route runs.
3. Works with the activity trip specialist scheduling drivers for student activity trips.
4. Answers telephones and two-way radio; records messages for bus drivers and other personnel.
5. Monitors personnel and/or bus locations and utilization to coordinate services and schedules.
6. Reroutes buses to assist in exceptional instances, to assist other buses running late or to replace buses that have broken down or that may have other problems.
7. Drives buses as needed to maintain transportation services.
8. Maintains and keeps current all Master employee files, qualifications, and Master route files, etc.
9. Performs a wide variety of clerical assignments, as needed.  Operates computer to enter data and other materials.  Accepts, screens and routes telephone calls.  Resolves routine administrative problems.
10. Assists Director and/or Assistant Director to ensure accurate payroll submission. 
11. Other duties as assigned.

 
Salary Range and Benefits:
$29,125 to $30,222+ Medical, dental, and vision benefits are available to full and part-time employees that work a minimum of 20 hours per week.
 
Resources Used in Performing Job Include (but are not limited to): 
Standard office equipment and software platforms such as Microsoft Office (Word, Excel, PowerPoint) and the Google Suite. Telephone, fax, copier, computer, stamp machine, badge machine, calculator.
 
Physical/Cognitive Requirements: 
Regularly required to stand and move throughout a room and/or facility. Communicates verbally and electronically. Uses hands to handle or feel objects, tools, or controls and reach with hands and arms. Frequently required to stoop, kneel, crouch, and/or crawl. Occasionally required to sit, climb, balance, and drive. May have occasion to perform heavy lifting up to 40 pounds. Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus. Must possess and maintain a valid driver’s license and private automobile. Some evening or weekend work and travel may be required. 
 
Environmental Conditions: 
Environment may be hectic with constant ringing of telephones and frequent interruptions.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Some occasional travel is required for meetings and conferences.
 
Personal Accountability:

1. Demonstrates reliability as evidenced by attendance records and punctuality.
2. Properly notifies supervisor and/or designee of absences or tardiness.
3. Begins and completes work within the allotted time.
4. Consistently appears in attire appropriate to the work environment.
5. Demonstrates skill in the use of equipment including its capabilities, limitations and appropriate/ special application.
6. Protects the district’s resources through appropriate and careful use of supplies and equipment.
7. Utilizes appropriate body mechanics to aid in the prevention of muscle strain/injury.

 
 
 
Santa Fe Public Schools does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, marital status, pregnancy, disability, age, veteran status, medical/genetic information, or any other characteristic protected by law.