IT Support Analyst II

Application Deadline: In-District Bargaining Unit Members February 27, 2025 . If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled. 

Projected Start Date: Approximately March 30, 2025. Exact date to be determined by the district.
Position reposted 02/21/2025.

8 hours/day, 260 days/year

Salary Range 16 $25.84 to $35.40/hour

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the desired qualifications as described in a job description.  We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't believe you meet every one of our desired qualifications described.  If you are unsure whether you meet the desired qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application.  Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities.

JOB SUMMARY: The IT Support Analyst II position provides front-line and tier 2 technical support to end users on various technical issues and problems relating to hardware, software and peripherals at designated district locations for the purpose of improving student achievement and staff productivity. They are also responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst 2 position reports to the Director of Technology Services.

ESSENTIAL JOB REQUIREMENTS – QUALIFICATIONS:
• Associates degree in technology or equivalent and periodic training to assure currency of technical skills
• Recent Job related experience in computer installation, maintenance & repair, network connectivity support, and computer applications support
• Two to five years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team
• Valid Driver's License and evidence of insurability
• Criminal Justice Fingerprint Clearance and other district certifications as may be deemed necessary by the Technology Department
• Current First Aid/CPR Card

SKILLS, KNOWLEDGE AND/OR ABILITIES REQUIRED:
• Skills to use computer technology, including use of software applications and computer applications
• Specialized knowledge in computer repair, printers and related devices, certification in computer repair preferred
• Knowledge of computer installation and maintenance, ability to orient others in equipment operations

ESSENTIAL JOB FUNCTIONS:
• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve support requests including troubleshooting hardware and software issues
• Works to support end-user Help Desk requests for technical support using district technology support tools
• Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions
• Support the integration of technology into schools and district offices
• Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department
• Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment
• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students
• Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices
• Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students
• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department
• Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position
• Support all district technology goals, policies and procedures as set by the Technology Department
• Work with other Technology Department staff as needed to ensure the effective operation of systems and equipment
• Other duties related to the position as assigned by supervisor

OTHER JOB FUNCTIONS:
• Provide technology assistance to school or district staff for the purpose of supporting them in the completion of their work activities
• Provide pickup and delivery services of computer equipment and software when necessary

PHYSICAL REQUIREMENTS
• Ability to:
o sit, stand or walk for prolonged periods of time
o talk and hear conversations in a potentially noisy environment
o use precise control of fingers and hand movement, often in a repetitive motion such as keyboarding
o reach for and handle objects
o use close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

• Regularly focus on a computer screen
• Bending, stooping, kneeling, and lifting and/or moving up to 70 lbs. may also be required on occasion

WORKPLACE EXPECTATIONS
• Maintaining regular and punctual attendance. In case of an absence, district protocol for reporting absence is followed
• Dress in a professional and appropriate manner for the assignment and the work setting
• Maintaining appropriate confidentiality regarding information relating to staff, students and parents
• Exercising prudent judgment
• Work independently in the performance of routine duties
• Follow all District policies and work procedures
• Participate in required meetings and trainings related to the position
• If employee is bilingual, they may be requested to interpret, translate documents, and/or communicate orally in the second language
• Cultivate and model a respectful working and learning environment

Applicants with culturally diverse backgrounds are strongly encouraged to apply.
 
*Applications must be submitted to Frontline Recruiting and Hiring by the closing date in order to be considered for the position. All employees hired by the District into a position not requiring licensure must be fingerprinted and have a criminal history check completed.  The cost is $71.50 and is the responsibility of the employee.  This employment is considered probationary pending return of the criminal records check from the FBI and Oregon State Police through the Oregon Department of Education.
 
Gresham-Barlow School District recognizes the diversity and worth of all individuals and groups. It is the policy of this district and the board of education that there will be no discrimination or harassment of individuals or groups in any educational programs, activities or employment. Gresham-Barlow provides equal access to individuals with disabilities.
 
AN EQUAL OPPORTUNITY EMPLOYER