Technology Support Specialist - Nutrition Services

Please note that this posting closes at 3:00 pm on the date listed above.



If you have questions regarding this position, please contact Mark Carpenter, Technology Manager at (385)-646-4260 or email mcarpenter@graniteschools.org
 

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Job Title	Technology Support Specialist
Department	Information Technology
Supervisor	Technology Manager
Salary Schedule	ESP (60)
Lane Placement	N
Contract Length	12 months (243 Days)
FLSA Classification	Non-exempt
Last Review Date	July 2020

 
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skills, training, education, responsibilities, abilities; the machines, tools and equipment used; background; and any licenses or certifications required.  Physical, punctual, reliable, and predictable regular attendance is an essential job function to perform the essential duties and responsibilities of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Job Summary

The Technology Support Specialist provides hardware and software support for district staff and students. The incumbent is responsible for on-site repair of various electronic devices and troubleshooting applications as needed.
 
Essential Functions

• Troubleshoots and repairs devices on premise, including PCs, MACs, Chromebooks, various laptops, printers, and copiers.
• Works with staff at the site to troubleshoot various related technology, such as smartboards and other classroom audio/visual equipment.
• Provides basic network troubleshooting at the site.
• Installs, provisions, and updates software on devices using the desktop management platforms in use by the district.
• Provides basic support for staff and student computer accounts.
• Gives guidance on basic application installation and troubleshooting for all district supported applications.
• Manages and resets access points at the site as needed.
• Works with Network Engineers in supporting the school and district network infrastructure.
• Supports IP and USP based phones.

 
Non-Essential Functions
 

• Other duties as assigned

Required Education and Qualifications
 

• Requires a high school diploma or equivalent.
• Requires one of the following certifications:
  • CompTIA A+ Certification or obtain within the first three years (provisional status) of hire.
  • Microsoft 365 Certified: Endpoint Administrator Associate or obtain within the first three years (provisional status) of hire.
• The following certifications are preferred:
  • G Suite Certification.
  • Microsoft Innovative Educator (MIE)

Required Prior Experience
 

• Requires a minimum o f three (3) years of successful experience in hardware and software troubleshooting and repair.

Required Knowledge and Skills
 

• Skill in the repair of computers, standard printers, and multi-function printers and/or copiers.
• Ability to manage Active Directory accounts.
• Excellent communication and public relations skills.
• Knowledgeable in the use of the following applications:
  • G Suite/Google;
  • Office 365 Applications and Administration;
  • Ivanti;
  • LanSchool;
  • Canvas;
  • Focus School Software;
  • Filebound and attached scanners;
  • curriculum applications used by the district; and 
  • other software in use by the district and school.

Assigned Decision Making
 

• Empowered to make decisions concerning the best way to accomplish tasks assigned.

Interactions with Others
 

• Interacts positively with students, teachers, principals, and other district personnel. 

Supervisory Responsibility
 

• Not applicable.

 
Budget Responsibility
 

• Responsible for utilizing and tracking purchase card usage related to responsibilities.
• Follows all district purchasing guidelines.
• Collaborates with site administration to ensure appropriate use of the site's technology budget.

 
Working Environment
 

• Work takes place in a typical school or office environment.
  • Incumbent assigned to work at the Bates Food Central Kitchen may be required to work around an industrial kitchen, but does not work on any kitchen machinery.
• Tasks may involve extended periods of time at a keyboard or workstation.

Physical Requirements
This list of essential and marginal functions and of physical requirements is not exhaustive and may be supplemented in accordance with the requirements of the job.

• While performing the duties of this job, the employee is regularly required to speak and/or hear.
• The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, and crouch.
• The employee is occasionally required to use hands to handle or feel objects and must occasionally climb or balance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.