GENERAL DUTIES

This position will provide support of the end user technologies and enterprise systems of the McMinn County School District, facilitating the District’s mission.
The Technician will provide tier one support of the District’s Enterprise Systems including, but not limited to, user email, database, applications, file storage, document management,
classroom technologies, telecommunications, computers and the supporting infrastructure. Technician will be empowered to work as a team member, identify gaps between customer
needs and existing systems, propose innovative solutions, and execute solutions exceeding customer expectations.
 

ESSENTIAL REQUIREMENTS

1. Excellent written and oral communication skills
2. Flexible and adaptable to changing activities and work loads
3. Ability to perform advanced, complex repairs, and upgrades on a wide variety of systems and end user technologies
4. Ability to simultaneously coordinate and complete multiple projects
5. Knowledge of advanced troubleshooting techniques
6. Ability to diagnose the nature and extent of a wide range of end user technology problems
7. In-depth knowledge of a wide range of computer systems software, applications, and end user technology
8. Working knowledge of networking components and their use
9. Demonstrated knowledge of Microsoft Windows Operating systems, and applications in a multi-protocol, enterprise network
10. Demonstrated ability to learn and desire to keep current with changes occurring in the industry
11. Ability to work positively and cooperatively with others
12. Ability to effectively work and communicate with students, parents, and school personnel from diverse cultures or backgrounds in English, Spanish, or other languages related to the job
13. Maintain integrity of confidential information relating to students, staff, or district patrons
14. Ability to effectively work and communicate with students, parents, and school personnel from diverse cultures or backgrounds in English, Spanish, or other languages related to the job
15. Ability to work harmoniously with others

 

1. Investigate, analyze, and resolve hardware, software, and communications problems on McMinn County School District technology systems, perform complex hardware repairs and maintenance on a wide range of end user technologies
2. Assist users to assure that hardware and software solutions operates in a manner consistent with expectations; provide troubleshooting assistance as necessary; coordinate responses to users with supervisors as necessary
3. Provide advanced technical assistance and support, troubleshoot and resolve system hardware, software and communication failures and conflicts
4. Evaluate existing end user technologies, and perform system upgrades based on user needs and tests solutions, resolving configuration conflicts and errors
5. Install, integrate, and configure new end user technologies
6. Research, analyze, and recommend, appropriate end user technology configurations
7. Review, prioritize, and process work order reports; document the progress of projects; complete assignments to exceed customer expectation
8. Exceed customer expectations in dealing with and responding to end users
9. Cultivate and model a respectful working and learning environment

This organization believes that every individual makes a significant contribution to our success. That contribution should not be limited to assigned responsibilities.
Therefore, this position description is designed to define primary duties, qualifications and job scope but should not limit the incumbent nor the organization to the work identified.
It is our expectation that every employee will offer his/her services wherever and whenever necessary to ensure the success of the District’s goals.  

 

WORK PLACE EXPECTATIONS

1. Work effectively with and respond to people from diverse cultures or backgrounds
2. Demonstrate professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean, and appropriate professional manner for the assignment and work setting
3. Have regular and punctual attendance
4. Confer regularly with immediate supervisor
5. Follow all District policies, work procedures, and reasonable requests by proper authority
6. Maintain the integrity of confidential information relating to students, staff, or District patrons

EMPLOYEE STATEMENT

“I have reviewed the above position description and understand its contents”
 
“I am aware that my position description may be revised or updated at any time and once notified of changes, I remain responsible for knowledge of its contents”
 
“I hereby certify that I possess the physical and mental ability to fulfill the essential functions of the above position with or without reasonable accommodation(s).
If I require accommodation(s) in order to fulfill any or all of these functions,I agree to provide information to the District regarding the requested accommodation(s)
 
 

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Employee Name (print)                                                       Date
 
 

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Employee Signature                                                            Date