IT Support Specialist II (CC: 6227)
Isaac School District
TITLE: IT Support Specialist II
REPORTS TO: Systems Manager
GENERAL STATEMENT OF RESPONSIBILITIES: To maintain technology and network equipment in operating condition, assists in resolving software application problems, provide level 2 support and communicate with appropriate IT staff regarding more complex issues.
PRINCIPAL DUTIES: (essential functions)
Assists with troubleshooting, planning for and the installation of technology equipment, network equipment, and user applications.
Assists with configuring, deploying and maintaining end user devices and their support platforms
Assists in creating, configuring and testing computer images
Assists in cell phone provisioning, setup and delivery to end users
Monitors, configures, maintains and repairs technology and network equipment
Maintains and documents work records and files
Assists with the technology and network equipment inventory
Transports equipment, supplies and materials to appropriate job sites
Assists in user training and information updates for network users
Performs other duties as assigned
KNOWLEDGE AND SKILLS REQUIRED:
Knowledge of computers, operating systems and networks
Knowledge of imaging systems and network booting concepts
Knowledge of end user device operating systems and their related managed application framework
Knowledge of cell phone devices and support
Knowledge of vendor related support services, RMA, shipping
Knowledge of technology equipment used in educational settings
Knowledge of software applications and multiple computer platforms
Knowledge of tools and equipment used in computer installation, repair and maintenance
Knowledge of troubleshooting and diagnostic practices and procedures
Skill in operating computers and various software applications
Skill in troubleshooting, installing and maintaining computer hardware and software
Skill in troubleshooting, installing and maintaining technology equipment
Skill in communicating orally and in writing
Skill in establishing and maintaining effective working relationships with others
Must be able to work independently without any supervision
Must be able to work effectively and efficiently within a team environment
Excellent customer services skills
PHYSICAL REQUIREMENTS: Able to perform the following physical requirements of the position with or without reasonable accommodation: critical sensory requirements include general vision, corrected to 20/20, hear or listen in the normal range (corrected) and speak and give directions clearly. Able to walk, stand, kneel, crouch, crawl, reach, lift (exerting force up to 75 pounds), carry, push, pull or otherwise move objects. Occasionally exposed to the risk of electrical shock.
MINIMUM QUALIFICATIONS: High school diploma and two years of computer network installation or computer maintenance work experience OR an equivalent combination of education and experience that provides the required knowledge and skill.
REQUIRED LICENSE/CERTIFICATION: Valid Arizona Driver’s License.