School Technology Support (STS)

Job Title: School Technology Support Personnel (STS) (FLSA: Non- Exempt) 
Salary Considerations: $61,322

Job Objectives: Germantown Municipal School District’s School Technology Support  Personnel (STS) is a position that provides employee and student support as they use  technology. The primary purpose is to provide hardware, software, and network  support in all GMSD schools and the District Office as GMSD makes gains in becoming a  21st Century School District. 

Minimum Qualifications: 

• Bachelor's Degree, Associates Degree or comparable relevant experience  • A minimum of three (3) years of successful experience supporting technology  users  

• Experience using and supporting productivity applications and instructional  software  

• Ability to organize and prioritize work assignments in a fast-paced environment  • Experience working with dual platforms  

• Strong interpersonal skills with the ability to establish and maintain cooperative  working relationships with those contacted in the course of work at all levels  • Excellent oral and written communication skills  

• Ability to work a flexible schedule outside normal business hours  • Ability to lift a minimum of 40 pounds  

• Such alternatives to the above qualifications as the Superintendent may find  appropriate and acceptable. 

Preferred Qualifications and Training: 

• Industry certifications including, but limited to the following: 

Apple Certified Macintosh Technician 

Apple Certified Support Professional 

CompTIA A+  

CompTIA Network+ 

Microsoft Certified Professional  

Microsoft Certified Technical Specialist 
 

Responsibilities and Essential Functions: 

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following  representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed  by incumbents of this class; employees may be assigned duties which are not listed below; reasonable  accommodations will be made as required. The job description does not constitute an employment agreement and is  subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to,  the following: 

• To install, maintain, and support technology initiatives at the district office level 

• Provides hardware, software and network support for students, staff and  administrators in multiple locations, buildings, classrooms and offices  

• Installs and maintains computer images, operating systems, instructional  software and administrative applications  

• Maintains accurate, up-to-date IP and equipment inventories for assigned  locations  

• Works with users in a fast-paced environment to quickly diagnose and resolve  technical issues  

• Maintains accurate, up-to-date account of daily job responsibilities and 

accomplishments . 

• Works with school staff and the Instructional Technology staff to promote the  effective use of technology  

• Participates in professional development and training opportunities in order to  remain current and improve job knowledge and skills  

• Understands and follows all safety rules and proper procedures associated with  the responsibilities of the job 

• Performs other duties as deemed necessary by the Technology Department  

The Technology School Support Personnel maintains a forty-hour (40) workweek and works approved additional hours as required to carry out all of the duties and  responsibilities of the position. This is a twelve (12) month position. 

Reports to: GMSD Technology Supervisor and Building Level Principal

Physical Requirements: 

• Significant standing; some walking, moving, climbing, carrying, bending,  kneeling, crawling, reaching, handling, pushing, and pulling.  

• Must have the ability to lift 40 lbs.  

• Reasonable accommodations may be made to enable individuals with disabilities  to perform the essential tasks. 

Working Conditions: Exposure to the following situations may range from remote to  frequent based on circumstances and factors that may not be predictable: 

• Standard office and/or public school setting environment