IT Field Support Technician-2658 Phoenix

Job | Posted 23 days ago
Position Areas
Pupil Services



Location: Phoenix
Employee Status: Permanent
Hours Per Week: 40
Work Calendar: 12 month
Pay Rate: $17.3900
Other: ASL skills preferred.
  • Individual positions may be responsible for some or all of the listed duties and/or other related duties
  • Receive, resolve, and follow up on all service requests submitted to the IT Helpdesk System
  • Install, configure, manage, and maintain all supported end-user technology devices and applications
  • Perform basic to intermediate level service on user accounts
  • Document and maintain records of communication and actions taken to resolve Help desk requests
  • Perform scheduled preventative maintenance and inventory of end user devices and applications
  • Maintain up-to-date detailed knowledge of the IT industry through continuing education courses and workshops
  • Policies, procedures, and programs of the immediate work unit
  • Principles and practices of administration and management
  • Agency or program rules, regulations, and operating procedures
  • Federal and State laws (GITA) and regulations as theyrelate to the area of Information Technology
  • Current technology applicable to a K-12 educational environment
  • Project management concepts, principles, and their applications
  • Systems evaluation/analysis
  • Judgment and decision making
  • Troubleshooting
  • Time management
  • Communicate information and ideas effectively so that others will understand
  • Problem solve
  • Multi task
  • See details at a close range
  • Lift, bend, stoop, grasp, and kneel
  • Must be able to pass FBI and State background check
  • Defensive Driver Training Program to be completed by all agency personnel that drive on State business
  • Degree in Information Technology OR several years of work-related skill, knowledge, and experience in the field of IT
  • Advanced ASL skills if working with students/staff who are deaf or hard of hearing
  • Braille skills if working with students/staff who are blind or visually impaired
  • Must pass post offer physical
Benefit eligible employees have a variety of choices for medical, dental, vision, short-term disability, supplemental and dependent life insurance.  Offered plans provide exceptional value to our employees and their eligible dependents.   Employees have a 31-day period from effective date of hire to elected coverage.  Elected benefits could start as early as 2 weeks after hire. 
Benefit eligible employees are automatically covered for basic life, non-smokers, accidental death and dismemberment and seat belt insurance
Benefit eligible employees are automatically enrolled in the State’s retirement plan and long-term disability (LTD) program.  Enrollment is mandatory and is subject to a 26-week waiting period before initial enrollment.  Employees may also choose to participate in a deferred compensation program to take advantage of tax-deferred retirement investments.  Benefit Options also offer Employee Self-Service, Wellness, Tuition Discount, Travel Reduction, Auto & Home Insurance and Purchase Discount Programs.  
For more information contact the Recruiter at:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter. Requests should be made as early as possible to allow time to arrange the accommodation.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


Posted By

AZ State School for the Deaf and Blind

PO Box 88510 , Tucson, AZ 85754

At the following locations

Information Technology

1200 West Speedway Boulevard , Tucson, AZ 85745