Position Type: Dispatcher
This is a full time position with benfits.
The dispatcher is responsible for radio and telephone communications work for the Office of Transportation during the morning and afternoon hours of transporting students. This person is responsible for providing guidance and direction to bus/car drivers and assistants. This position involves work receiving, interpreting and relaying information between school bus/ car operations, school administration and the general public. This position typically works independently to resolve emergencies and routine inquiries. This position performs work under the supervision of the Supervisor of Transportation.
An employee in this position coordinates office, garage, and driver communications regarding staffing, substitutions, and daily operational adjustments.
The dispatcher calls and assigns substitute drivers and attendants as needed, and handles emergency calls to fire, rescue, and/or police from school vehicles and school facilities.
This position is technical in nature, requiring the employee to routinely interact with citizens, agencies, and other employees.
An employee in this position is required to exercise discretion and utilize independent judgment.
Established procedures must be applied in varying situations, while referring unusual or unresolved problems to the supervisor
An employee in this position is required to drive bus routes if no substitute is available
Performs other related tasks as assigned
Virginia Commercial Driver’s License with appropriate endorsements;
Pass state required bus driver physical
General knowledge of computer use and email, including Microsoft Office
Strong skills in human relations, organization, and oral and written communication
Considerable experience in school bus operations or Safety and Security procedures or dispatcher-related work
Working knowledge of school bus operations, school locations, county roads, and general geography
Ability to maintain records, obtain and relay accurate information, and work well under pressure
Ability to operate two-way radio and standard office equipment, such as a personal computer, copy machine, and fax
Demonstrates patience, professionalism, and sound judgment with the ability to provide professional and courteous customer service
- Works in standard school bus/ office environment.
Note: Also see the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Functions for this position.
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- Current Commercial Driver's License (CDL), class B with Passenger and School Bus Endorsement
- Training provided to qualified applicants with CDL License without P and S (School Bus Endorsement)
- Must have current bus driver's physical or be willing to get a bus driver's physical
- High School Diploma or GED
- Prefer successful prior experience working as a bus driver, preferably in a school district or transporting children.
FLSA Status: Nonexempt