JobID 1043 : Support Specialist-Employee Services (#334082)

Posted 6 days ago
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EDUStaff, LLC is a national company, based in Michigan, providing staff and services for K-12 districts and colleges.This company provides an exceptional work environment, high ethics, cooperative team spirit and wide potential for personal growth.

Title: Employee Support Specialist (Customer Service)

Hours: Monday - Friday, 8:00 am - 4:30 pm (40 hours per week)
                            
Reports To: Employee Services Supervior
                              
Compensation: $16.00 starting hourly wage; plus a comprehensive health plan and paid time off.

Summary: The Support Specialist will handle and support various aspects servicing our customers and employees.
 
Responsibilities: 

  • Responsible for answering incoming calls regarding various topics in assisting our employees/customers.
  • Answers employee/customer inquiries via online help tool or email
  • In charge of managing changes and modifications to employees files
  • Communicate information to districts and employees on various company initiatives.
  • Assist in different recruitment efforts for field services
  • Other job-related duties as assigned
Qualifications:
  • High School Diploma required; associates preferred
  • Previous reception or phone customer service experience
  • Experience in dealing with customers’ needs
  • Knowledge of word processing programs
  • Demonstrated ability to effectively communicate both orally and in writing
  • Ability to be able to problem solve and trouble shoot with clients/employees