Online Help Desk Assistant

Job | Posted 14 days ago
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Start Date
05/31/2022
Position Areas
Non-Instructional Support

Description


East Shore Online Help Desk Assistant
Non-contract, no benefits

Hours a day: 29 Hours per week
Hourly rate: $16.74
2 positions available

Contact Information:

  • Name: Matt Rowe
  • Phone: 801-610-8287
  • Email: mrowe@alpinedistrict.org

The job of Online Help Desk Assistant is done for the purpose/s of providing support to the online instructional program with specific responsibility for providing customer service for students, parents and educators; assisting in the use of software applications; maintaining a wide variety of digital documents, files and records; and performing a variety of clerical duties as assigned.  Must have Associates Degree or 60 quarter hours/48 semester hours or successful completion of courses in English, mathematics through geometry and algebra, chemistry, physical science,computer entry and retrieval, health and social studies or have passed Parapro praxis exam.

Essential Functions
  • Collaborates with online teachers regarding a variety of technology and student learning issues for the purpose of participating in the instructional process in order to assist in enhancing student success.
  • Guides online students the use of software applications and related documents for the purpose of providing information and assisting in student success.
  • Maintains a variety of software products and programs for the purpose of ensuring availability and functionality of applications utilized in online instruction.
  • Maintains a variety of electronic instructions documents, files and records for the purpose of ensuring availability and providing assistance to parents, students and teachers.
  • Monitors students performance, under the direction of assigned classroom teacher, for the purpose of providing feedback to students, teachers and/or others.
  • Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
  • Responds to inquires from parents, students and staff members regarding assigned software applications for the purpose of resolving problems, providing information and/or referring to appropriate personnel.
  • Supports assigned staff members for the purpose of ensuring security and functionality of software utilized in online instruction.
  • Tutors students, and staff members on assigned software applications and peripheral equipment for the purpose of providing ongoing support and maximizing the capabilities the online instructional process.
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Requirements:
  • age 16+
  • High School Diploma or equivalent + Must have Associates Degree or 60 quarter hours/48 semester hours or successful completion of courses in English, mathematics through geometry and algebra, chemistry, physical science,computer entry and retrieval, health and social studies or have passed Parapro praxis exam.
  • Job related experience is required
     

Posted By

Alpine School District

575 N. 100 E , American Fork, UT 84003
 

At the following locations

East Shore

778 E Bamberger Dr , American Fork, UT 84003