Must hold a certificate issued by Florida Department of Education.
The certificate must be in one of the following types: Professional Certificate, Temporary Certificate, Statement of Status of Eligibility.
JOB PURPOSE: To maintain system availability, ensure effective user support, and maintain software applications to manage CSUSA operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain system availability of critical and non-essential business systems
Provide customer support through onsite presence and remote access.
Monitor support requests to determine larger-scale issues.
Inform supervisor of any issue out of the scope or skill range of Technician promptly.
Maintain disaster recovery and prevention procedures.
Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
Review current developments, literature and technical sources of information related to job responsibility.
Ensure adherence to good safety procedures.
Perform other duties as delegated by Technician Supervisor.
Follow federal and state laws, as well as company policies.
**MAY PERFORM OTHER DUTIES AS ASSIGNED** DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
Student-centered working conditions
PHYSICAL DEMANDS No physical exertion required.
Required to sit for long periods of time.
Travel within or outside of the state
Light work: Exerting up to 30 pounds of force occasionally, and/or up to 15 pounds of force as frequently as needed to move objects.
TERMS OF EMPLOYMENT Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
FLSA OVERTIME CATEGORY Job is exempt from the overtime provisions of the Fair Labor Standards Act.
EVALUATION Performance will be evaluated in accordance with Charter Schools USA's policy.
DECLARATION Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the CEO or the Senior Director of Human Resources will be subject to disciplinary action up to and including termination