Technology Info Systems Tech I
Salary Range: $39, 263 - $59,839
Performs technical work troubleshooting, installing, configuring, integrating, maintaining, and modifying computer software applications; training in the use of computers and other technical equipment and systems, provides maintenance and provides support for Information Services (Student Information System, Online Gradebook, Integrated applications, reporting, and Data analysis) does related work as required. Work is performed under the general supervision of the Data Manager.
Essential Functions/Typical Tasks:
This position description is not intended to be an exhaustive list of all duties, knowledge or skills associated with
- Provides technical support, maintenance, and system management for Student Information systems and other information systems. Provides assistance with end user training and support for student information systems.
Create and Maintain documentation and records
Understand data formats
Knowledge of database systems and commands
Support State Reporting Processes
Support system maintenance processes
Assists with training and support for systems
Provides Help Desk Support
Performs related tasks as required.
Knowledge, Skills and Abilities:
Thorough knowledge of the operation, uses and capabilities of computers and peripheral equipment; general knowledge of hardware and software procedures and techniques; troubleshoot, software and peripheral equipment; ability to establish and maintain effective working relationships with associates; ability to communicate effectively orally and in writing.
Physical and Mental Demands, Work Hazards:
This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires stooping, kneeling, crouching, reaching, walking, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts at or within arms length, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
Any combination of education or experience in computer operations. Student information Systems, HelpDesk, and customer service experience preferred. Strong verbal and written communications skills.
FLSA Status: Non-Exempt