Technology Department Field Technician- 3 positions
Technology Department Field Technician
Under the supervision of the Director of Technology, a Technology Field Technician will: maintain and/or repair school computers and instructional technology, install software, resolve immediate computer operational problems and meet the various technology support needs of schools assigned to the technician.
Essential Performance Responsibilities
- Installs and maintain computer operating systems, application software, and related computer equipment.
- Performs computer and network hardware and software repair (computers, printers, scanners, and software programs).
- Configures E-Mail and ensures security is set on school computers.
- Troubleshoots instructional equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
- Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
- Provides technical support to various school district staff members and students.
- Maintains the school based computer labs as well as student and staff chromebooks are in good working order.
- Instruct individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
- Coordinates computer and network-related repair requests.
- Quickly works to complete repair and maintenance tickets, especially if it refers to a student device.
Performs other related tasks as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.
Uses desktops, laptops, chromebooks, mobile devices, scanners, printers and all related educational technology equipment.
Travel to and work in assigned schools to repair hardware, install software and assist end users.
Knowledge, Skills and Abilities
- Extensive knowledge of computer hardware and software installation procedures.
- Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
- Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
- Ability to work independently.
- Knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
- Ability to communicate effectively in written and verbal form.
- Ability to get along with colleagues in all types of environments.
- Ability to follow oral and/or written instructions.
- Ability to report work orally and/or in writing to supervisor.
- Ability to establish and maintain cooperative working relationship with staff and others contacted in the course of work.
- Ability to add, subtract, multiply and divide, and perform other arithmetic operations.
- Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.
Works in standard office and school building environments.
Note: Must be able to lift up to 50 lbs and be able to climb, crawl, bend and perform other physical functions required of the position
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- High School diploma.
- Related college or technical school coursework. Associates and/or Bachelors preferred.
- Documented training in computer hardware, software and network use, troubleshooting and repair.
- A+ certification and/or CompTIA helpful, industry standard certifications preferred.
- Valid Utah Motor Vehicle Operator's License
FLSA Status: Non Exempt
Full time, 260 days annually
Support Professional Salary Schedule, Starting $21.73
Benefit Eligible at a classified rate
12 days sick leave and 10 days annual leave per fiscal year