Manager of Application & Infrastructure
First consideration will be given to applicants that apply by midnight of April 9, 2020.
As of April 24, 2020 we are still considering applicants for this position.
The Manager of Application & Infrastructure provides operational and technical leadership over the Enterprise Infrastructure Team and Enterprise Application Team to ensure the ongoing stability of a district applications, servers and network environments. In this role, you will be the team lead of 2 sub-groups that are responsible for supporting core district applications, an infrastructure of 150+ physical and virtual servers and network equipment across 42 remote sites. The Manager of Application & Infrastructure is the focal point for all operational and hosted services for our district of 23,000 scholars and 3,000 staff members while providing excellent customer service, project management and timely issue resolution. This working manager position serves within the goals, objectives, and expectations set by ITS leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Supervise & evaluate staff members in the Enterprise Infrastructure Team (qty 4) and Enterprise Applications Team (qty 5).
- Oversee the installation, maintenance, testing and troubleshooting of all FWPS local and wide area network, wired, wireless and server infrastructure.
- Oversee software release management for core applications and data updates.
- Coordinate regular maintenance as required to hardware and software systems to maintain maximum system uptime.
- Coordinate daily ticket assignments and metrics
- Monitor and ensure system backups are completed per site schedules, perform data restoration and disaster recovery using backup appliances.
- Manage web content filtering, district cloud resources (Azure, Office365 & G Suite for Education) and multiple district approved software and application platforms.
- Manage district phone system and communication systems (Avaya, Sip Trunks, FBL, & Synergy Mail).
- Manage core software platform, data integrations, and database maintenance.
- Help develop short and long-range plans in relation to the District’s enterprise systems for the purpose of ensuring organizational objectives are achieved in the most efficient and timely manner through project management framework.
- Provide detailed technical expertise in the diagnosis and resolution of systems related problems.
- Participate in ITS leadership meetings and provide regular status reports to CTO for system performance and capacity measurement metrics.
- Provide support for critical systems during and outside of normal business hours when required.
- Participate in and successfully complete self-study as well as formal training classes as assigned.
- Use acquired knowledge to influence and improve IT practices and technologies.
- Prepare and document standard operating procedures and protocols (SOPs & Atlassian Confluence).
- Equipment, software and product research and recommendations.
- Other duties as assigned.
Education and Experience
Bachelor's Degree in Computer science or management information systems, or equivalent experience in network administration.
Six (6) years of hands-on work related experience in a server environment with multiple locations, including cloud services, system administration, troubleshooting, security, storage, virtualization, backups, installation and upgrades.
Evidence of outstanding customer service skills
Demonstrated ability to be detail-oriented and to manage large scope and high-volume projects and have good organizing, coordinating and prioritizing skills
Maintain cultural awareness and sensitivity to work corporately and collaboratively with staff, parents and the public and demonstrated outstanding communication skills in a variety of situations with a diverse community of customers
Must have specific vision abilities required by this position including; close vision, color vision, distant vision, and peripheral vision
Demonstration of supportive team leadership in supervisory position.
Degree in computer science or related field and/or industry certifications.
Experience with HP Procurve switches, Aruba Networks, VMware ESX, Palo Alto Firewall and/or Avaya IP phones.
Understanding of current K-12 educational and administrative practices as they relate to, and are supported by application and server technologies.
CONDITION OF EMPLOYMENT:
Valid Washington State driver’s license
Must have access to a vehicle for local travel within the District
Work scheduled hours on a consistent basis
Infrastructure planning and analytical troubleshooting
Network switch, router and firewall management
Networking principles, configuration, troubleshooting and installation
Demonstrate excellent verbal and written communication
Demonstrate outstanding customer service skills
Demonstrate personal success in a work environment where trust, authority and responsibility are inseparable and expected from all members of the team
Be flexible and work effectively under pressure
Effectively lead in a team environment, including planning & troubleshooting.
Work independently and efficiently on several tasks simultaneously.
Manage multiple tasks and projects under the pressure of deadlines.
Organize and perform job responsibilities efficiently and independently without close supervision and able to pay strict attention to detail.
Practice effective safety and security within individual work routines.
Develop and maintain positive customer relations with staff, students, parents, and service providers.
Practice ethical and professional standards of conduct including the requirements of confidentiality.
Relate effectively with parents, staff, students and the public in a multicultural and multiracial community.
Cope with and assist angry or distraught students, parents, and other community members.
Abide by Federal Way Public Schools’ Policies and Procedures.
Perform job responsibilities with or without reasonable accommodations.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES RELATED TO CULTURAL COMPETENCE AND EQUITY:
Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about the cultural identity of others.
Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff, students, and patrons of the District.
Ability to understand and hold self and others accountable for promoting the Federal Way Public Schools’ commitment to “Each Scholar: A Voice. A Dream. A Bright Future.”
Ability to recognize that each person is a unique individual even as we celebrate their group cultural heritage.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will regularly stand and walk, bend neck and back, use hands for repetitive grasping and pushing/pulling. The employee will constantly be required to sit for extended periods of time and use a computer screen and keyboard. The employee may occasionally be required to squat, kneel, and use hands for fine manipulation, climb stairs/ladder, lift and reach overhead, and lift/carry. The employee must constantly lift/carry up to 10 pounds and must frequently lift /carry up to 25 pounds. The employee will occasionally lift/carry a maximum of 35 lbs. The employee is occasionally required to push/pull a maximum weight of 400 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee is expected to accomplish work of high quality and accuracy under time pressure, frequent interruptions and inflexible deadlines. All standard office skills are required while performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display. The noise level in the work environment is usually moderate. The position occasionally deals with angry and distraught employees and community members.
This is a twelve (12) month, 260 day a year position. Some evening work may be required.
This position reports to and is evaluated by the Chief Technology Officer or designee.
LEVEL OF COMPENSATION
Manager II Level on the Non-represented Salary Schedule
The preceding list is not exhaustive and may be supplemented as necessary. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the scope of responsibility and the level of knowledge and skills typically required, but should not be considered an all-inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.
All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientations, national origin, gender, age, disability or veteran status.
Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee.