2020-2021 Customer Care Associate - Bilingual

Job | Posted 7 months ago
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Valid Through
10/01/2020

Description

Tulsa


Position Summary: Provide quality customer service to all clients in their native language, Spanish. Counsel with families in their native language about all school choices and other school-related issues. Assist families with the application and enrollment processes at satellite locations, the Enrollment Center or via telephone. Survey Spanish speaking families about the quality of services received and facilitate focus groups to gain data about what services our families need. Assist with Spanish translations for any enrollment or application communication. Provide community resource information to families as needed. Assist with Enrollment and Student Information office processes to include student records, enrollment, applications, attendance, graduation/credit requirements, transcripts, assessment, suspension, drop-outs/truancy reports, trend data reports, state reports, and surveys.  Assist with Enrollment and Student Information Department processes to include: student enrollment, student records, transfers, attendance, graduation/credit requirements, transcripts, assessment, suspension, drop-outs/truancy reports, trend data reports, state reports, and surveys. Ensures accuracy. Communicates on a positive basis with patrons and school personnel and students.

Job Description: Customer Care Associate - Bilingual

About Team Tulsa: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.

Application Process:
  1. Submit an online application by clicking the green "Apply" button.
  2. All applications will be reviewed by our Talent Management team.
  3. If you are eligible to move forward, you'll receive next steps via email/phone call from the hiring manager who will engage you in the interview process.
  4. If the hiring manager would like to extend an offer, you'll receive a conditional offer letter via email and begin the onboarding process.

Posted By

Tulsa Public Schools

3027 S New Haven, Tulsa , OK 74114
 
Insights
Compare with State

Amount per Student

$10,307

State Average: $8,775

% ELL Students

17%

State Average: 7%

Student Teacher Ratio

16.21

State Average: 16.32

% IEP Students

17%

State Average: 16%

FTE

5,688

State Average: 142