Technology Lab - (8 hrs.) User Support (#1979549)
A position has been declared open in the Weber School District in The Technical Services Center for a User Support Specialist. This position is for 8 hours per day, 9 months per year. Weber District employees may send a resume to Lynn Raymond. Applicants outside the District may apply on Teachers-Teachers.com. Files will be reviewed before interviews are scheduled.
THIS POSITION WILL REMAIN OPEN UNTIL FILLED, AFTER A MINIMUM OF 3 WORKING DAYS
Purpose Statement The job of User Support Specialist was established for the purpose/s of serving as a technical resource to the installation, troubleshooting and maintenance of hardware and software on workstations; responding to problems; and training staff on the basic use of networked workstations and software. This job reports to District Technology Director
Essential Functions • Attends meetings as assigned (e.g. conferences, inservices, workshops, training, etc.) for the purpose of conveying and/or gathering information required to maintain current knowledge of technological advances and industry trends. • Coordinates with other staff for the purpose of completing projects/work orders efficiently. • Installs software applications and various peripheral equipment on computers for the purpose of upgrading and improving efficiency of the District's computers and/or ensuring that configurations meet District standards. • Maintains files and/or records (e.g. installation/service records, parts and supplies lists, inventories, etc.) for the purpose of ensuring an up-to-date reference trail. • Performs routine maintenance (e.g. computer cleaning, back ups, etc.) for the purpose of maintaining computer equipment in a safe and functional operating condition. • Responds to inquiries for the purpose of resolving hardware/software related issues and/or providing direction. • Serves as network system resource at assigned site for the purpose of communicating any unresolved network or software/hardware problems and/or providing the site with District level 2 support. • Supports Weber County School District technology standards (e.g. hardware implementations, policies, procedures, operational methods, etc.) for the purpose of ensuring that the District's technology objectives are achieved. • Trains personnel in use of computer network and software applications for the purpose of ensuring their ability to use new and/or existing technology. • Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at sites or transporting equipment for repair. • Troubleshoots hardware and software problems on workstations for the purpose of meeting the District's technology needs. Other Functions • Assists other personnel for the purpose of supporting them in the completion of their work activities.
Job Requirements: Minimum Qualifications Skills, Knowledge and Abilities
Must be able to adhere to safety practices; preparing and maintaining accurate records; and utilizing computer hardware and/or software. Must have knowledge of microcomputers and network operating systems; hardware/software configurations; network cabling; technical terminology; Windows operating systems; and basic industry¬standard networking principles and related equipment. Must be able to communicate with diverse groups; meeting deadlines and schedules; setting priorities; working with detailed information/data; troubleshooting hardware/software; maintaining cooperative and effective working relationships with others; and interpersonal skills. Experience: Job related experience is required. Education: Targeted job related education that meets organization's prerequisite requirements.