JobID 63572 : Retirement Services Manager - Gwinnett Retirement System (#1837612)
License and Certification Qualifications: Must meet the requirements to become a Georgia Public Notary.
Education Qualifications: High school diploma or equivalent required. Bachelor's degree in related field preferred.
Experience Qualifications: Five years experience in a business or related field required. Previous supervisory experience preferred.
Skills Qualifications: Ability to research unique, complex situations and solve practical and/or sensitive problems; ability to plan and supervise the execution of quality retirement program operations, including retirement and disability counseling, educational seminars, and large retiree gatherings; ability to act as a department liaison; ability to manage workflow between retirees and other outside retiree benefit organizations; ability to communicate with others in an effective and tactful manner; ability to train and mentor subordinates to become proficient in operating retirement benefit programs; ability to respond to inquiries or complaints from customers, suppliers, and regulatory agencies; ability to build effective teams; and ability to analyze existing processes and identify areas for improvement.
Primary Responsibilities: Manage all aspects of retirement services staff operations to efficiently and professionally provide quality retirement and disability services and plan administration.
1. Provide program development and implementation of retirement services.
a. Identify and analyze employee retirement program needs of the school system.
b. Assist with the development and planning of employee retirement programs to achieve established goals and objectives.
c. Coordinate and implement approved plans to manage employee retirement programs in accordance with all applicable government regulations, district policies and administrative procedures, and the Gwinnett Retirement System plan document.
d. Coordinate the collection, maintenance, and reporting of appropriate data to support retirement services operations, including operational performance data.
e. Provide input to the annual Gwinnett Retirement System budget and manage resources to conduct retirement services operations within approved budget guidelines.
2. Oversee and support the retirement services staff and instill a high-performing culture of quality standards and teamwork.
a. Organize and allocate the retirement services staff.
b. Plan, schedule, and assign work accordingly.
c. Provide training to new staff and monitor quality of work and take appropriate action to maintain work quality standards.
d. Advise and counsel staff concerning career development and administrative matters.
e. Perform reviews and evaluations of staff.
f. Participate in interviews and provide key input to hiring decisions.
g. Identify training and professional development needs for all assigned staff.
h. Design and implement programs to ensure all required professional qualification requirements are met, maintained, and properly documented.
3. Provide effective customer support.
a. Maintain effective contact with customers, service providers, employees, school administrators, upper management, and other district departments to ensure prompt and responsive customer support.
b. Instill the value of customer focus in all staff.
c. Provide direct customer support, including retirement and disability counseling of clients, to ensure timely provision of services, as required by office workload.
4. Maintain professional and technical proficiency.
a. Maintain professional competence in the areas of public employee retirement and benefits administration, management, supervision, and human resources development.
b. Stay current on the use of technological tools to facilitate effective and efficient operations.
c. Serve as liaison between Retirement Department and Human Resources Department for the coordination and transition of benefits from active employment to retirement.
d. Coordinate and manage routine and special programs for maintenance and replacement/upgrading of technology tools and operating systems within established guidelines.
5. Provide continuous quality improvement to departmental processes.
a. Perform continuous evaluation of retirement services quality and effectiveness and recommend methods to improve operations.
6. Perform other duties as assigned.
While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to finger, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.