Software Support Technician

Posted a month ago
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Position Areas
Non-Instructional Support

Description

Position Purpose
Under the general supervision of the Director of Technology, to maintain the school district's computer and network equipment in operating condition, meeting the technology needs of the district; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.
 
Essential Performance Responsibilities
  • Identify and deliver required software service levels according to company policies.
  • Provide training and support to end users and staff on software, database, and information management systems.
  • Install, configure, test, maintain, monitor, and troubleshoot associated end user software products.
  • Perform on-site and/or remote analysis, diagnosis, and resolution of day to day software and software use.
  • Receive and respond to incoming calls, Helpdesk tickets, and/or e-mails regarding software issues.
  • Develop and maintain import and export functions for a variety of corporate supported software.
  • Maintain day to day adds, moves and changes of users for end user software.
  • Configure, control and oversee all functions of the student management software, and reliability of student data.
  • Conduct research as assigned and make recommendations for software products in support of procurement and development efforts.
  • Maintain up-to-date knowledge of software contracts and supervise contract-based installations.
  • If necessary, interact with third-party support and contracted vendors.
  • Recommend, schedule, and perform software upgrades.
  • Assist in developing long-term strategies and capacity planning for meeting future software and corporate technology needs.
  • Aid in the development of business continuity and disaster recovery planning, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
  • Maintain Confidentiality.
  • Task assignments for this position are made by the Director of  IT according to the corporation’s specific needs. The Director of  IT may have additional input in identifying other preferred qualifications and/or appropriate duties that may exceed those described above.
Additional Duties:
Performs other related tasks as assigned.
                Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all   inclusive of every task or responsibility.

Equipment:
Uses personal computers, servers, switches, scanners and printers, and related equipment.

Travel Requirements:
Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills and Abilities
  • Extensive knowledge of computer hardware and software installation procedures.
  • Knowledge of all school district personal computer and software applications.
  • Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
  • Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
  • Ability to work independently.
  • Extensive knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
  • Ability to communicate effectively with all levels of end-users.
  • Ability to follow oral and/or written instructions.
  • Ability to report work orally and/or in writing to supervisor.
  • Ability to establish and, maintain cooperative working relationship with, staff and others contacted in the course of work.
  • Ability to carry out instructions furnished in written or oral form.
  • Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
  • Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.
Physical and Mental Demands, Work Hazards:
Works in standard office and school building environments.               
                Note: 
 Also see the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.

Qualifications Profile
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:
  • High School diploma.
  • Related college or technical school coursework.
  • Documented training in computer software and network use a plus
  • Motor Vehicle Operator's License or ability to provide own transportation.
Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.

Posted By

Penn-Harris-Madison School Corporation

55900 Bittersweet Road , Osceola, IN 46561
 

At the following locations

Technology-SMS

56045 Bittsweet Road , Mishawaka, IN 46545