Computer Technician I

Begin with basic Chromebook repair and user support, including troubleshooting, part replacements, software updates, and assisting staff and students with device issues.

Progress to technical support tasks such as installing, configuring, maintaining, and upgrading computers, instructional equipment, operating systems, software, and network-connected peripherals.

Advance into equipment repair and maintenance, diagnosing hardware and connectivity issues, servicing devices, performing data migrations, and maintaining accurate repair and preventive maintenance records.

Grow into inventory and compliance responsibilities, managing hardware and parts inventory, adhering to district policies and procedures, responding to after-hours emergencies when required, and performing other technology-related duties as assigned.

Basic understanding of Chromebook components and simple device repairs

Ability to troubleshoot hardware and software issues and apply solutions accurately

Skill in installing, configuring, and maintaining computers, Chromebooks, peripherals, and instructional technology (developed over time)

Knowledge of operating systems, common educational software, and district-supported applications (or willingness to learn)

Understanding of basic networking concepts, connectivity troubleshooting, and device deployment tasks (progression skill)

Ability to maintain accurate documentation, inventory records, repair logs, and preventive maintenance information

Capacity to perform data migrations, equipment servicing, and hardware upgrades as skills grow

Strong customer service skills and the ability to communicate clearly and professionally with students, staff, and administrators

Ability to follow oral and written directions with accuracy and attention to detail

Ability to maintain cooperative working relationships with staff, administrators, vendors, and others encountered in the course of work

Ability to manage time, prioritize tasks, work independently, and adapt to changing technology needs

Physical ability to lift, move, and install equipment and respond to emergencies or additional duties as assigned

Use hand tools, test instruments, computers, peripherals, and occasionally operate a small truck or van for transporting equipment.

Perform tasks requiring prolonged sitting and standing, as well as regular bending, kneeling, squatting, pushing, pulling, twisting, and climbing ladders.

Engage in repetitive hand motions, frequent keyboard and mouse use, walking, grasping, squeezing, wrist flexion/extension, and reaching.

Lift and carry technology equipment, including moderate loads up to 44 pounds and occasional heavy items 45 pounds or more for installation.

Work in environments with potential electrical hazards, frequent district-wide travel, and occasional prolonged or irregular hours, including emergency call-outs.

Maintain emotional control under stress and perform duties amid frequent interruptions and changing priorities.