Program Assistant: Special Education

Reports To: Director of Special Programs

Salary: This is a full-time, twelve (12) month position at 232 days with a salary range of $43,947 - $48,020.  

Job Summary (Primary Purpose):
Offer operational assistance general support to the Special Education teams in the Special Programs Department.

Required Qualifications (Knowledge, Skills & Education/Certificates):

• High School Diploma OR GED
• Five years of experience in client relations and clerical work
• Five years of experience in program/project administration

Preferred Qualifications (Knowledge, Skills & Education/Certificates):

• Public school experience
• Special education experience
• Ability to maintain electronic files
• Ability to organize and prioritize workflow
• Strong interpersonal skills
• Ability to work independently with minimal supervision
• Ability to disseminate information in a clear and concise manner to internal and external clients Proficient skills in application software for PC, including Microsoft 365

Major Job Responsibilities/Essential Functions:

• Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public
• Work with Education Specialists, Program Managers, Coordinators, and Program Assistants to serve the internal and external clients associated with this position and to accomplish the goals of ESC Region 13
• Serve as the first point of contact for clients that need assistance through the SPED main phone line and email
• Prepare for and facilitate in person and virtual workshops and conferences, including:
  • Securing venue, serving as the point of contact for vendors, working with hotel/venue staff to ensure successful event, working with client (TEA, other presenters) to prepare for presentations
• Assist clients with registration, discount codes, and troubleshooting E-campus and Zoom events
• Upload and maintain listerves for various special education teams, gets approvals for adding new members, and sends instructions to new members regarding listserv best practices and protocols
• Understand and support team members on internal systems and computer applications
• Assist with internal tickets and requests (IT Helpdesk/ maintenance/ CX desk)
• Perform other duties as assigned

Budget Responsibilities:

• General knowledge of program budget
• Manages discount codes for participant registration
• Researches costs associated with purchasing materials

Working Conditions (Physical/Mental Demands & Environmental Factors):

• Follow policies and procedures
• Hearing, speaking, visual acuity
• Office environment
• Lifting and carrying (0-20 lbs)
• Frequent walking short distances
• Some travel by car

Equipment Used:
General office equipment, Windows computer and peripherals, and other equipment as requirements change.


The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties and skills that may be required.