Dispatcher I - Transportation Dept
License and Certification Qualifications: Commercial Driver's License (CDL) preferred.
Education Qualifications: High school diploma or equivalent required.
Experience Qualifications: Two years experience as a bus driver required. Experience within the district preferred.
Skills Qualifications: Ability to speak clearly and effectively using a two-way radio system; knowledge of Gwinnett County Public Schools (GCPS) and Transportation Department policies and procedures; knowledge of district locations, roads, and support facilities; ability to work under pressure to analyze and prioritize situations, meet deadlines, resolve problems, and address emergencies; knowledge of general office practices; and ability to utilize Microsoft Office systems.
Primary Responsibilities: Provide communications support and services to bus drivers and department personnel assigned to channel, including individuals and agencies not on the bus, and documenting all of the activity that occurs on the radio channel for the Transportation Department.
1. Provide communications support for radio network.
a. Assist with ensuring drivers are compliant with Federal Communications Commission (FCC) regulations and district guidelines.
b. Report radio network infractions to appropriate personnel.
c. Report radio network mechanical problems to appropriate personnel.
d. Assist driver with problems, within scope of responsibility.
e. Communicate with calmness, patience, empathy, and understanding, as the situation dictates.
f. Display flexibility when appreciating different and opposing perspectives concerning an issue, adapting varying approaches as the requirements of a situation change, and changing easily as needs arise.
2. Provide assistance during emergency actions.
a. Verify appropriate information during bus breakdowns, emergency medical, and crisis situations.
b. Assist with the problem from beginning to end while continuing to service other drivers as necessary.
c. Provide solutions, within scope of responsibility, as situations occur.
3. Provide 911 support during emergencies.
a. Communicate with appropriate 911 operators to relay an appropriate action plan for the situation.
4. Communicate necessary route adjustments as directed.
a. Process route changes made by supervisors.
5. Provide assistance to local schools with route issues.
a. Assist with searches for lost students, tracking late or "no show" buses, reporting routine bus problems as they occur, and other issues that may occur.
6. Perform administrative functions for the Transportation Department.
a. Daily sort, review, and enter all data collected via the radio.
b. Maintain the dispatch log.
c. Complete various assigned projects.
7. Work irregular schedules as needed.
a. When called upon, work past scheduled hours and report for duty as needed.
b. Work nights and weekend duty as assigned.
8. Demonstrate teamwork within the department.
a. Act in a cooperative, supportive manner with team members within the department, division, and district.
b. Assist team members during emergency routing situations.
c. Support supervisors and managers to ensure that drivers who are assigned sub routes are notified in a timely manner.
9. Perform other duties as assigned.