Music

Posted 3 years ago
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Position Areas
Lead Teacher/Department Head
Music

Description

Phone Notes
If the phone is ringing at your desk, you’re picking it up. It’s okay to go on DND, but not for the majority of the time.
Greetings:

  • Always want to have a smile in your voice!
    • “Hi you’ve reached AppliTrack Support, this is Dan. May I have your name and the organization which you are calling from?”
    • “Good morning! You’ve reached AppliTrack Support, this is Dan, how may I help you?”
    • “Good afternoon! You’ve reached AppliTrack Support, this is Dan, how may I help you?”
  • Get who they are, where they’re from, and their phone number. (Also verify their email address.)
Start by asking for:
  • “May I have your name and the organization which you are calling from?”
  • “Can you tell me the web address you’re logging in from?” Grab the client code from this, and you can verify with the user.
Pull up the user to:
  • Verify who they are.
  • See what level of user they are.
“Are you logged into your system?”
 

Posted By

Example School District 123

200 W Monroe Ave. , Chicago, IL 60606
 

At the following locations

Bob`s Burgers

abc s, Guitiriz, GA 27380