Technology Specialist

Job | Posted 3 months ago
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Position Areas
Non-Instructional Support

Description

Title: Technology Specialist

Position Summary:

Under the general supervision of the Director of Technology, the Technology Specialist works with all stakeholders to implement and maintain the LOA technology plans and policies.  The incumbent in this position provides end user computing support, including:  investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.  In doing so, the TS will provide on-site support and will effectively use the LOA's incident tracking software, and communicate with both end users and other technology support resources on the progression of incidents to resolution. The TS is the first line of defense in supporting the LOA’s information security policies and practices.  The incumbent will be knowledgeable and accountable for ensuring data security and digital safety for our students.

Duties and Responsibilities:

General Responsibilities:

  • Aids in troubleshooting IT technology in classrooms, media centers, admin facilities and support offices
  • Manages service requests through the LOA ticketing system.
  • Communicates bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to all stakeholders through the LOA’s incident tracking software
  • Supports and promotes the deployment of new technology at schools with teachers, support staff and administration
  • Provides advice and guidance to school staff on the adoption and use of technology based on LOA standards and guidelines
  • Supports the Policies, Procedures, and LOA Guidelines and best practices with respect to Digital Citizenship and Information Security and Safety
  • Works to solve problems and provide solutions that meet school needs while upholding technology standards and architecture
  • Ensures effective support of technology for instructional purposes

Network Administration:

  • Assists with general maintenance to keep network running smoothly
  • Assists with on-site network-related repair requests with service desk personnel
  • Documents LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification
  • Ensures all MDF/IDF closets/workrooms are easily accessible; Ensures cabling/data wiring management follows color coordinated scheme and is well maintained

Software Administration:

  • Maintains a strong working knowledge of assigned (instructional) software for the purpose of providing problem diagnostics and accurate trouble shooting for timely solutions
  • Provides input on future needs and assists with identifying software selections

Hardware Support:

  • Sets up new devices, workstations, and assignments to default printers
  • Maintains data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes
  • Recommends potential hardware purchases based on LOA approved hardware standards
  • Assists with support and maintenance of all IT-related equipment
  • Ensures all MDF/IDF closets/workrooms are easily accessible; Ensures cabling/data wiring management follows color coordinated scheme and is well maintained
  • Stays up to date on ever-changing technical knowledge and expertise relevant to role and keeps current on educational technology

Education and Experience:

Education:

  • Associates Degree required. In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)
  • Bachelor’s Degree or higher preferred

Experience:

  • A minimum of two (2) years of demonstrated relevant experience required; Relevant experience can include providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments

Certification:

  • Microsoft Technology and/or CompTIA certification(s) preferred

Minimum Qualifications:

  • Basic understanding of technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, interactive panels
  • Knowledge of one or more operating systems, such as Microsoft, Mac, Linux, or Chrome
  • Familiarity with IT support tools
  • Working knowledge of PC/LAN application software including MS Office products and Internet Browsers (Edge, Chrome, Safari)
  • Must be able to successfully manage multiple tasks, projects, and responsibilities
  • Possesses excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated
  • Ability to apply critical thinking skills in rendering solutions to various technical issues
  • Ability to independently learn new technology and provide instruction to others
  • Must be able to collaborate effectively with LOA and school personnel, the service desk, the general public, and work with diverse groups of people

Physical Demands:

  • Lifting is required due to the nature of tasks (up to 20 lbs.)

Posted By

Lake Oconee Academy

1021 Titan Circle , Greensboro, GA 30642
 

At the following locations

Lake Oconee Academy Elementary School

1021 Titan Circle , Greensboro, GA 30642