Help Desk Tier I Representative (Reposted)
The Educational Technology Services Team at the Lincoln Intermediate Unit 12 offers expertise in disciplines including administrative, network administration, system integration, application and desktop support. Educational Technology Services is here to provide leadership, innovation and expertise to educational entities in Adams, Franklin and York Counties.
A Tier 1 Help Desk Agent would provide the first line of support for faculty, staff and students at the Lincoln Intermediate Unit (LIU) and as a service to the customers of the LIU. This desktop support position requires strong communication and customer service skills as well as the technical knowledge to solve issues in a multiple platform environment. Support methods will vary from incident to incident and may require user interaction via phone, remote support, ticket system and/or face to face.
High School Diploma
Applicants must be proficient at supporting Windows devices in an enterprise setting.
Valid driver's license and have access to personal transportation.
Must be highly organized and detail oriented. Must maintain a high level of confidentiality. Must be willing to work with and play an active role in a team. Must be flexible to work on multiple tasks and adjust work hours based upon the needs of our customers. Ability to learn new skills and adapt to continual change.
A successful candidate will need to possess the ability to provide exceptional customer service and manage their time efficiently
Terms of Employment
ESPA, Tech-B pay scale
$13.97 (HS diploma) - $16.02 (Associate's degree); additionally, any experience in comparable positions will be considered
Full-time, 260 days, plus benefits