Help Desk Tier I Representative (Reposted)

Job | Posted 10 days ago
Position Areas
Business Education


The Educational Technology Services Team at the Lincoln Intermediate Unit 12 offers expertise in disciplines including administrative, network administration, system integration, application and desktop support. Educational Technology Services is here to provide leadership, innovation and expertise to educational entities in Adams, Franklin and York Counties.

A Tier 1 Help Desk Agent would provide the first line of support for faculty, staff and students at the Lincoln Intermediate Unit (LIU) and as a service to the customers of the LIU. This desktop support position requires strong communication and customer service skills as well as the technical knowledge to solve issues in a multiple platform environment. Support methods will vary from incident to incident and may require user interaction via  phone, remote support, ticket system and/or face to face.

Education requirement: 
 High School Diploma

Experience requirement:  
Applicants must be proficient at supporting Windows devices in an enterprise setting.

Additional requirements: 
Valid driver's license and have access to personal transportation.
Must be highly organized and detail oriented. Must maintain a high level of confidentiality.  Must be willing to work with and play an active role in a team.  Must be flexible to work on multiple tasks and adjust work hours based upon the needs of our customers. Ability to learn new skills and adapt to continual change.
A successful candidate will need to possess the ability to provide exceptional customer service and manage their time efficiently

Terms of Employment
ESPA, Tech-B pay scale
   $13.97 (HS diploma) - $16.02 (Associate's degree); additionally, any experience in comparable positions will be considered
   Full-time, 260 days, plus benefits

Posted By

Lincoln IU 12 School District

65 Billerbeck St. , New Oxford, PA 17350

At the following locations

New Oxford Central Office

65 Billerbeckstraße , New Oxford, PA 17350

Compare with State

Amount per Student


State Average: $16,365

% ELL Students


State Average: 3%

Student Teacher Ratio


State Average: 14.21

% IEP Students

State Average: 18%



State Average: 302