Technology II Technician

Job | Posted 2 months ago
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Start Date
10/12/2020

Description

NATURE OF WORK:
 
An employee in this field supports and maintains administrative and instructional computers, software and networks.  This includes repair of all technology-related equipment.  Employee provides on-site assistance in classrooms, media centers, computer labs and administrative offices.  Employee identifies problems and takes appropriate corrective action.  Employee installs and upgrades all technology-related equipment in network and stand-alone environments.  Typically, this employee will provide first response support from the system level for the maintenance and operation of computers, software and networks at the building level.  Employee may have multiple sites to maintain.  Complex problems may be referred to Technician III or Network Engineer positions.  This position is distinguished from the Technician I by its emphasis on building-level support and more specialized knowledge of computer hardware, software and computer networks.
 
MINIMUM TRAINING AND EXPERIENCE:
 
High School diploma or equivalent is required as well as Graduation from a two-year technical college or technical school with a degree in computer science, information technology or related area and two years relevant experience in the information technology field or graduation from a four-year college or university and eighteen months relevant experience in the information technology field or graduation from a four-year college or university with a major in computer science or information technology or related degree. Preference will be provided to applicants with certifications such as A+, RHCE, MCSE, ACDT, ACPT and ACHDS.
 
PERFORMANCE RESPONSIBILITIES:
 
  1. Assists with the installation of hardware, software and related peripherals.
  2. Ensures the maintenance of all computers, software, and local area networks by monitoring performance and responding to reports of trouble.
  3. Installs upgrades to hardware and software.
  4. Makes recommendations to building-level staff regarding upgrades and replacement of technology-related equipment.
  5. Reads and interprets schematics, wiring diagrams and manuals.
  6. Operates standard and specialized electronic devices in testing and troubleshooting computers, networks and other technology-related equipment.
  7. Attends classes and seminars to enhance knowledge of equipment and operating systems.
  8. Provides desk-side assistance to users as required.
  9. Performs other work related tasks as required.



MINIMUM STANDARDS REQUIRED TO PERFORM RESPONSIBILITIES:
 
Physical Requirements: Must be physically able to operate a variety of equipment and tools including computer software, computer hardware, cables, etc. Must be able to exert up to 30 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Medium Work. 
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people or things.
Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes receiving instructions, assignments or directions from superiors. 
Language Ability: Requires the ability to read a variety of correspondence, technical manuals, newsletters, trade journals, etc. Requires the ability to prepare reports, forms, training materials, documentation, etc. using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control and confidence. 
Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables. 
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to give oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including computer terminology. 
Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; understand and apply the theories of algebra and geometry. 
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. 
Motor Coordination: Requires the ability coordinate hands and eyes rapidly and accurately in using computer equipment. 
Manual Dexterity: Requires the ability to handle a variety of items such as computer equipment. Must have minimal levels of eye/hand/foot coordination. 
Color Discrimination: Requires the ability to differentiate between colors and shades of color. 
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. 
Physical Communication: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.




KNOWLEDGE, SKILLS, AND ABILITIES:
 
  • Demonstrates ownership of customer issues and independently seeks solutions
  • Ability to communicate effectively with all levels of technology users
  • Ability to establish and maintain effective working relationships in a team environment
  • Excellent customer service skills
  • Demonstrates thorough knowledge of technology principles and terminology associated with the area of responsibility
  • Strong knowledge of computers and related technologies
  • General knowledge of components of local area networks
  • Understanding of mechanical, electronic, and computer principles as applied to the repair and maintenance of computers, networks and peripherals
  • Broad knowledge of Linux, UNIX and Apple architecture within an enterprise network
  • Skilled in server setup, installation, maintenance, backup/restore, performance monitoring and problem resolution in an enterprise environment
  • Working knowledge of integration distributed platforms with mainframe environments
  • Manages tasks independently
  • Ability to develop own work schedule and monitor progress against defined parameters with minimal supervision
  • Effectively contributes to planning within specialty
  • Project management knowledge and experience
  • Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
  • Researches and implements appropriate new technologies
  • Independently resolves non-routine problems
  • Performs diagnostics on a variety of software and hardware
  • Acts as a technical resource for others
  • Must be extremely reliable, of high integrity and be willing to accept change
  • Must have excellent customer service, consulting, planning and technical skills
  • Must be able to communicate effectively, coordinate multiple tasks simultaneously and address difficult situations accurately
  • Must be able to work without close supervision and be self motivating
 
TERMS OF EMPLOYMENT:
 
Full-time for twelve months
Salary based on state and local salary schedules



DISCLAIMER:        
 
The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees to this job.                  
 
 

Posted By

Chatham County Public Schools

PO Box 128 369 West Street, Pittsboro, NC 27312
 

At the following locations

Administrative Office

369 West Street P.O. Box 128, Pittsboro, NC 27312



Insights
Compare with State

Amount per Student

$10,340

State Average: $8,494

% ELL Students

12%

State Average: 7%

Student Teacher Ratio

14.67

State Average: 15.55

% IEP Students

14%

State Average: 13%

FTE

1,113

State Average: 565