Reports To: Supervisor of Academic Technology
Takes Direction From: Director of Technology and Coordinator of Communication Media
Schedule/Calendar: 8 hrs./day 40 hrs/week 261 days/year
Summary: The Technology Support Assistant provides first level technical support and facilitates the implementation and daily use of technology within the school and/or building.
Installations of all new hardware
Work with Desktop & Device Specialist for installations of hardware and software in the building
Execute image refresh on all building devices
Identify, diagnose, and resolve hardware, software, and operating system problems and questions that occur during daily use
Log and follow up on all open or pending service requests for the building to ensure resolution and escalate issues requiring further intervention through proper channels
Plan for building technology supply needs, order, and distribute the supplies as designated by supervisor
Maintain a building inventory of technology hardware as designated by supervisor
Maintain all technology, including computer labs for use on a daily basis and in accordance with district guidelines for student issued devices (where applicable)
Provide just-in-time support for staff members in the use of technology and a/v tools as identified by the district (including Interactive Projectors and Whiteboards, Microsoft products, Google portal, cloud storage tools).
Provide tech support for audio visual equipment
Provide tech support for district in-services and training sessions
Communicate with building administrator regarding technology issues
Additional duties as assigned by Supervisor of Academic Technology and/or Director of Technology
Education and/or Certification Required:
High School Diploma or GED
3-5 years’ Technology experience
Customer service experience
Basic computer skills
Familiarity with basic networking concepts
Organizational and time management skills
Strong interpersonal skills
Basic skills in Microsoft Suite
ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position.
Physical Requirements: Sedentary Light work Medium work Heavy work Very heavy work
Sedentary: involves sitting most of the time. Incumbent should be able to exert up to 10 lbs of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull or move objects.
Light work: If the use of arm and/or leg control requires exertion of forces greater than that for sedentary work and the individual sits most of the time, the job is rated for light work. The incumbent should be able to exert up to 20 lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects.
Medium work: The incumbent should be able to exert up to 50 lbs of force occasionally, and/or up to 20 lbs of force frequently, and/or up to 10 lbs of force constantly to move objects.
Heavy work: The incumbent should be able to exert up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs of force constantly to move objects.
Very heavy work: The incumbent should be able to exert in excess of 100 lbs of force occasionally, and in excess of 50 lbs of force frequently, and in excess of 20 lbs of force constantly to move objects.