End-User Support Specialist - Systemwide
SUMMARY: Under the supervision of the Director of Technology, this position provides hardware, software, network communications, computer support, documentation, and consultation to the organization, on resolutions and services related to computing and information technology. The position requires a high level of independence, flexibility, and troubleshooting skills.
- Bachelor's degree in Computer Science or related field or equivalent combination of education and training, and one or more years of experience in computer technical support, computer consulting and/or computer operations.
- Aptitude for and willingness to develop skills in teaching, good communication ability, and excellent writing skills.
- Demonstrated ability to work well with people, to handle technical problems, and to follow complex plans and strategies in a high energy, fast-paced environment.
- Experience working with classroom A/V equipment troubleshooting and maintenance.
- Experience with Mac and Linux environments.
- Programming experience.
- Experience with enterprise level network support (wired and wireless).
SALARY: $50,000-55,000 (depending upon experience); full medical benefits, paid vacation time,13 paid holidays, $30,000 life insurance
DUTIES AND RESPONSIBILITIES:
Analyzes and diagnoses computer software, hardware and communications network problems for faculty, staff, students and other computer users. Recommends corrective solutions for a wide-range of computer applications, hardware, network, communications technology and software programs.
Consults with and provides expert advice to faculty, staff, students, committees, special interest groups, departments, computing professionals and other computer users regarding hardware and software usage, modifications and acquisitions that are applicable/suitable for specific purposes. (Including desktop solutions, distributed servers and printers, site-licensed software, special-purpose peripherals and/or equipment, software and network solutions).
Performs cost/benefit analysis and recommends for purchase commercially available software and hardware products.
Installs, locates and corrects program errors, tests, tracks and monitors a wide range of commercially available software and hardware for midrange, minicomputer or microcomputer technology as required for assignment. Requires the application of a wide range of knowledge of operating systems, server technologies, server integration, hardware, network and software programs.
Works with complex systems integration issues including activities associated with data warehouse, client/server and web enabled technologies.
Prepares hard copy and on-line documentation to improve user knowledge and correct usage of computing and information technology computing facilities, applications and resources
Facilitates computer usage by the faculty, students, and staff through a wide variety of means that may include surveys, newsletters, web pages, attendance at meetings, exhibitions, conferences, and district events. Orients and enables faculty to the use of the computer labs, computing resources and teaching facilities (i.e., classroom tools and Virtual Classroom).
Oversees the administration of, or supervises one or more student computer consultants.
Maintains and administers lab and classroom procedures, computing accounts, supplies inventories, handbooks and policies. May assist with work schedules of student consultants.
Maintains routine security of computing hardware and software and cleanliness of computing hardware and facilities.
Records, tracks, troubleshoots, surveys and reports on the computer problems.
Prepares and maintains logs, reports and statistical data.
Initiates repairs of hardware, software, networks and/or other equipment and computing peripherals. Works with other areas as necessary to escalate and/or resolve problems and tracks to ensure solutions.
Assists with the development of plans and processes that ensure minimum risk to services or systems due to errors.
Acts as liaison between users, computer operations and technical programming groups as required.
Stays current with technology changes and integrates software and hardware into the university where applicable and when appropriate.
WORK SCHEDULE: Full year (12 month position)
STARTING DATE: Immediately
Apply online at www.fpsct.org and submit resume, cover letter, 2 letters of reference and copies of all college transcripts.
The Board of Education will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, alienage, ancestry, disability (including pregnancy), genetic information, veteran status or gender identity or expression, except in the case of a bona fide occupational qualification. Questions concerning Title VI or Title IX compliance should be directed to: Kim Wynne, 1 Monteith Drive, Farmington, CT 06032 860-673-8270. Questions concerning Section 504 compliance should be directed to: Dr. Laurie Singer, 1 Monteith Drive, Farmington, CT 06032 860-677-1791.