Bilingual Help Desk Technician - English/Spanish 50013027

Posted 17 days ago
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Description

Job Title:         Client Services Helpdesk Specialist | Bilingual-English/Spanish

Reports To:        Client Services Manager 

Department:          Information Technology 

Number of Days:     248

Compensation:     Schedule 909

Overtime Status:     Non-Exempt

 

Position Summary:  As a member of a multi-person team, this position will be primarily responsible for providing Bilingual English/Spanish first line technical support via phone, email, and a variety of remote tools to our Staff and Student/Parent population.  Such tasks include but are not limited to:

  • Applicants must be able to speak and write in the Spanish language, including utilizing technical terminology in the Spanish language.

  • Must be both proficient and responsive to service desk delivery, troubleshooting, documentation, and sound communication in both English and Spanish at the bilingual level.

  • Respond to all inbound client communications including: alerts, emails, phone calls within a set time frame.

  • Accurately record all information regarding end user incidents or requests into an Incident Tracking system

  • Where first call resolution is not possible, escalate as appropriate.

  • Manage and maintain client specific Knowledge Databases.

  • Perform account administration tasks using Active Directory Users and Computers.

  • Other responsibilities as directed by the Supervisor, Client Services.

 

Education:  Minimum High School diploma or GED equivalent

 

Experience:  

  • A minimum of 1-3 years experience in a Service Desk or Client Support role. 

  • Proficient in Microsoft Office Applications, Windows Windows7/Windows10 and Internet Explorer. 

  • Google Apps Suite knowledge. 

  • Experience with Active Directory, Network Printing, Citrix, and Remote-Control Tools.

  • Experience with common software and hardware.

  • Outstanding customer service and interpersonal skills.

  • Ability to work both independently as well as part of a team environment. 

  • Ability to communicate clearly with technical and non-technical audiences, both verbally and written.

  • Ability to maintain composure under pressure.

  • Excellent organizational skills and ability to prioritize tasks among many competing requests.

 

Specific Training/Skills: 

  • Apple iOS, Chrome OS, and Windows. Mobile Device Management knowledge a plus

 

Physical Requirements: 

 Must be able to lift 30 Pounds

    

Must have a valid driver’s license


 

Posted By

Oklahoma City School District

2734 Miramar, Oklahoma City, OK 73111