Family Involvement Coordinator - Mentoring
Working from a Family Service Center (Philadelphia, Norristown), the Family Involvement Coordinator – Mentoring Division is responsible for overseeing and supporting Family Mentors within their region through ongoing feedback, guidance, and professional development. The Family Involvement Coordinator will work with the Manager of Family Involvement to constantly improve the mentoring division and the support offered to families and staff. Supervising the efforts of the Family Mentors will enrich and expand the learning experience for both the students and learning coaches at Commonwealth Charter Academy.
- Interview and onboard new Mentors and complete separation procedures when necessary.
- Provide positive and constructive performance feedback to Family Mentors monthly and additionally as needed.
- Approve (or deny) and submit Family Mentor hours for stipend payment
- Plan and execute multiple monthly professional development meetings (virtual and/or in person) for Family Mentors within their region.
- Provide virtual drop-in Family Mentor support sessions (open office hours) to provide hands-on support to Family Mentors with any technology, edio, Google platform, or role questions.
- Respond to questions and update individual, supervision communications with Mentors on a daily basis, and collaboration and case study groups regularly.
- Communicate with Family Mentors via phone and web mails on a daily basis.
- Provide on-call support to Family Mentors when questions and/or needs arise as they support their families.
- Weekly reporting on newly enrolled families, assigning newly enrolled families to their Family Mentor based on Mentor region, and Family Mentor call roster management.
- Monthly reporting on the number of active families, withdraws, webmail only families, and those that opted out of the mentoring program. Additional monthly reporting on home visits and Family Mentor meet-ups.
- Minimum of bi-weekly contacts with all families on the Family Involvement Coordinator caseload.
- Respond to, and assist with requests for family home visits. Coordinate with the family, Family Mentor, and all teachers to set a time and develop support plan for the family.
- Manage collaboration and case study groups (mentoring groups within the team of mentors) to lead conversation, provide advice on complicated family support issues, answer any questions that arise, and assign, collect, and edit family mentor newsletter submissions.
- Facilitate Family Mentor Drop-in Support Virtual Class Sessions for families.
- Serve as an administrator of the CCA Family Mentor Support Facebook Group.
- Monitor the Contact a Parent Initiative on the CCA Website.
- Contribute to, and distribute the Family Services Department Newsletter to all Caretakers and Learning Coaches.
- Identify students who have withdrawn or are potentially withdrawing and follow the grade level procedure for handling them with the assistant principal or homeroom teacher and personally contact each family (who is supported by the Mentoring Division) who withdraws from CCA.
- Contact families from the HS Assistant Principal’s (AP) list of students who aren’t engaging to act as a final lifeline to the family.
- Assist the Manager of Family Involvement in planning and organizing the Summer Intensive – A training for Family Mentors.
- Other duties as assigned.
- Facilitate Love and Logic Parenting Classes
- Conduct Summer/Fall Learning Coach Outreach Sessions and Calls
- Aid in Student Picture Day, Bookmobile, and other Initiatives
- Excellent verbal and written communication skills
- Superior problem solving skills
- Ability to work effectively both with and without supervision
- Highly detail-oriented and analytical
- Strong technology skills (especially with Microsoft OS and MS Office programs)
- Collaboration Skills
- Demonstrated ability to work well in fast paced environment with a team player track record
- Ability to work remotely, if necessary
- Customer focused approach with a high degree of flexibility
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is largely a sedentary role. Requires the ability to lift, squat, sit, bend or stand as necessary. Ability to travel to other sites/locations as needed.
- Extensive travel will be required for this position in your assigned region.
Required Education and Experience
- High School Diploma
- 2 years of relevant work experience
Preferred Education and Experience
- 5 years of relevant work experience
- Bachelor’s Degree Preferred
Additional Eligibility Qualifications
- Valid PA Driver’s License
- Appropriate Automobile Insurance Coverage
- Clear background as determined by State required background checks
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Commonwealth Charter Academy is an equal opportunity employment, educational and service organization.