Retention Specialist

Posted 2 years ago
Position Areas
Non-Instructional Support


Acceleration Academies is an innovative education partner helping young adults overcome real-life challenges to earn their high school diploma tuition-free with state or local school districts.

Job Title: Retention Specialist
FTE: 1.0

Application: Click here to apply today!

Minimum Requirements

  • Education: Associates degree or higher
  • Years of Experience: 1 – 3 years of social work/case management experience
  • Background Check: Appropriate state and federal criminal history clearance

Location: Charleston Acceleration Academy (Charleston, SC)

Role Expectations
The Retention Specialist (RS) role is key to building strong relationships with Graduation Candidates (GCs) that enable them to successfully earn his/her high school diploma. RS applicants must feel comfortable having one-on-one conversations with GCs of diverse backgrounds to learn why the traditional school setting was not a good fit. RSs work collaboratively with other staff to address identified non-academic barriers. RSs are expected to implement motivational strategies to ensure GCs are attending the academy, provide curriculum support, and assist with identifying post-secondary opportunities based on each GCs interests.

Role Responsibilities


  • Assist with new GC registration and enrollment process

  • Provide support for GC orientation process


  • Serve as a case manager for a cohort of GCs to monitor and report regular attendance

  • Implement the Acceleration Academy Retention Protocol daily via outreach communications (i.e. texts, calls, home visits)

  • Use technology tools to assist in daily monitoring and maintenance of GC attendance and retention records


  • Assist with canvassing and recruitment of new GCs


  • Provide one-on-one academic support/intervention to support GC learning and facilitate the work of our center professionals

  • Work closely with the GC’s support team to monitor the learning pathway, behavior, and transition plans (including incentives) to improve GC achievement

  • Use technology and Learning Management System to assist in monitoring and facilitating GC progress and maintaining GC records including attendance

  • Support academic development through participation in professional development


  • Advocate for GCs by assisting with finding solutions and services through academy staff for the academic and non-academic barriers to success


  • Provide day-to-day operations support of the academy (i.e. answering telephones, maintaining GC records, etc.)

  • Participate in academy meetings and other school/ community events

  • Other duties as assigned

Required Qualifications

  • Social work/case management experience

  • Thorough knowledge of the following:

  • Microsoft Office Suite of applications

  • Google Suite of applications, e.g., google mail; google drive, etc.

  • Mobile technologies (i.e. smartphones, tablets, etc. )

  • Learning Management Systems (LMS)

  • Excellent listening, observation, reading, verbal, nonverbal, and writing skills

  • Ability to communicate and build relationships with internal and external constituencies

  • Superior time-management, organizational skills, and accurate record keeping

  • Upholds Acceleration Academies’ policies and follows guidelines and procedures

  • Accepts personal responsibility for decisions and conduct

  • Wears appropriate work attire and maintains a professional demeanor

  • Develops positive rapport with staff, GCs, and the Acceleration Academy community

  • Respects personal privacy and maintains the confidentiality of privileged information

  • Displays ability to diplomatically diffuse tension and deal with intense situations

  • Demonstrates the ability to work well independently and as part of a team

Preferred Qualifications

  • Bilingual (Spanish preferred)

  • Experience in a non-traditional school setting or education-related field

  • Demonstrates a commitment and passion for supporting GCs, who have disengaged from a traditional school setting, by creating opportunities for academic and personal breakthroughs

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands to touch, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.


Work Environment and Work Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee may occasionally be exposed to outside weather conditions. The noise level in the work environment is typical of a collaborative classroom environment.


Acceleration Academies is an Equal Opportunity Employer
The above statements are intended to describe the general nature and level of work to be performed and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is understood that other related duties may be assigned. To perform this job successfully, an individual must be able to perform all aspects of the position, described below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Posted By

Acceleration Academies

910 W. Van Buren Street , Chicago, IL 60607

At the following locations

Acceleration Academies-Charleston, SC

1929 Grimball Road , Charleston, SC 29412